Temporary IT Support Technician

KD Recruitment; Pickering; On-site; GBP 1,653,000 - 2,204,000; Part time

Job summary

KD Recruitment Limited is seeking an experienced IT Support Technician for a part-time, temporary role in the Pickering area. The position runs for approximately 8 weeks at 25 hours per week, with the IT team handling day-to-day support and escalating complex issues to the IT Manager.

The ideal candidate will have hands-on experience with Windows 11, Microsoft 365, and strong customer service skills, enabling clear communication with non-technical users while resolving common IT problems quickly.

Qualifications

• Experience supporting Windows 11 and deploying laptops or desktops.
• Solid knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience managing user accounts, passwords and two-factor authentication.

Responsibilities

• Provide first-line IT support to users and respond to day-to-day technical queries.
• Set up, configure and deploy laptops and Windows 11 devices.
• Assist users with Microsoft 365 apps including Outlook and Teams.

Skills

Windows 11

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

Customer service

Communication

Troubleshooting

Job description

Are you an experienced IT Support Technician looking for a part-time temporary opportunity in the Pickering area?

We are working with an established organisation that is looking for a friendly, proactive and hands-on IT Support Technician to join its small IT team for approximately 8 weeks.

Working 25 hours per week, you will provide day-to-day IT support to colleagues, helping to resolve straightforward technical problems and ensuring users can get on with their work. You will be the first point of contact for everyday IT queries, escalating more complex issues to the IT Manager when required.

This is a varied role where your ability to communicate with people will be just as important as your technical knowledge. You could be setting up a laptop one minute and helping someone resolve a Microsoft 365, password, printing or Wi-Fi issue the next.

What the IT Support Technician job involves

• Providing first-line IT support to users and responding to day-to-day technical queries
• Setting up, configuring and deploying laptops and Windows 11 devices
• Supporting users with Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
• Assisting with passwords, user accounts and two-factor authentication
• Troubleshooting everyday issues involving printing, Wi-Fi, peripherals, logins and desktop hardware
• Providing patient, practical support and basic guidance to users with differing levels of technical confidence
• Supporting users both in person and remotely where required

What are we looking for?

• Experience supporting Windows 11 and setting up laptops or desktop equipment
• Knowledge of Microsoft 365, including Outlook and Teams
• Experience supporting user accounts, passwords and two-factor authentication
• Confidence troubleshooting common IT issues including printers, Wi-Fi and peripherals
• A practical, hands-on approach to problem solving
• Excellent customer service and communication skills
• The patience and ability to explain technical issues clearly to non-technical users
• A reliable and organised approach, with the ability to prioritise your workload

You will need to be comfortable working independently as well as part of a small IT team.

A full UK driving licence is required as some travel between local sites may be necessary.

Other information

This is a part-time temporary position for approximately 8 weeks

25 hours per week

There may occasionally be a requirement for some flexibility around working hours.

If you are available at short notice and looking for a varied IT support role where you can make an immediate impact, we would love to hear from you.

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