Temporary Inbox & Casework Administrator

Allen Associates; Oxford; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Holiday pay

Weekly PAYE

Professional environment

Job summary

Allen Associates is seeking a Temporary Administrator to support a charitable organisation with high-volume inbox management and data handling. Immediate start and weekly PAYE pay apply, with confidentiality at the core of the role.

You will log inquiries, track actions, and escalate urgent matters while maintaining GDPR-compliant records. The position emphasizes careful handling of confidential information and professional written communication, working in a supportive team environment.

Qualifications

• Experience managing a high-volume inbox, query tracking system and administrative database.
• Strong working knowledge of Microsoft Office 365, particularly Outlook, Excel and Word.
• Understanding of GDPR and data protection when handling sensitive information.
• Excellent written communication skills with a clear, professional and empathetic tone.
• High accuracy when logging records, filing documents and tracking outstanding actions.

Responsibilities

• Monitoring and triaging incoming inbox messages, ensuring urgent matters are escalated promptly.
• Logging enquiries accurately and maintaining clear records of actions, follow-ups and outcomes.
• Notifying relevant stakeholders to support timely responses.
• Filing documentation in line with GDPR and data protection requirements.
• Managing confidential information with care, professionalism and discretion.

Skills

Inbox management

Data entry

GDPR compliance

Written communication

Organization

Tools

Outlook

Excel

Word

CRM systems

Job description

Allen Associates is seeking a Temporary Administrator to support a charitable organisation with high-volume inbox management and data handling. Immediate start and weekly PAYE pay apply, with confidentiality at the core of the role.

You will log inquiries, track actions, and escalate urgent matters while maintaining GDPR-compliant records. The position emphasizes careful handling of confidential information and professional written communication, working in a supportive team environment.