Temporary Customer Service Assistant

Refybeauty; Manchester; Hybrid; GBP 15,000 - 18,000; Full time

Job summary

REFY is seeking a Temporary Customer Service Assistant in Manchester to support the team during peak season. You will respond to customers across platforms, uphold the REFY tone, and help maintain high service standards.

Working hours are 08:00–16:30, five days per week with one weekend day on six occasions, plus one remote day per week. Reports to the Customer Experience Manager and supports the team during a defined contract period.

Qualifications

• 1+ years of customer service experience.
• Strong teamwork and ability to solve problems proactively.
• Clear written and verbal communication with high accuracy.

Responsibilities

• Respond to customers on all platforms with REFY tone.
• Meet daily performance targets.
• Report patterns in customer feedback to the Customer Experience Manager.

Skills

Team player

Solution-focused

Communication

Target-driven

Fast-paced

Adaptable to REFY tone

Software platforms

Customer service experience

Tools

CRM systems

Ticketing tools

Job description

Temporary Customer Service Assistant

Department: Customer Service

Employment Type: Temporary

Location: Manchester

Description

An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.

We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.

CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.

HOURS: 08:00–16:30 day shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.

REPORTS TO: Customer Experience Manager

LOCATION: Manchester office, with one working-from-home day per week.

KEY RESPONSIBILITIES

• Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
• Achieve and maintain daily performance targets
• Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager

SKILLS, KNOWLEDGE AND EXPERIENCE

• Strong team player with a collaborative approach
• Sharp, solution-focused, and proactive problem solver
• Excellent written and verbal communication, with exceptional accuracy
• Confident in achieving and exceeding departmental targets
• Thrives in fast-paced environments while maintaining high performance under pressure
• Adaptable to communicating in the REFY tone of voice
• Comfortable navigating and adapting to multiple software platforms
• Must have 1 + years of experience working in Customer Service