Triage Advisor - Fast, Frontline Customer Help (Temp)

Lichfield District Council; Lichfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lichfield District Council is seeking a confident, customer-focused Triage Advisor to join our Customer Service team. You will be the first point of contact for a wide range of council enquiries, helping customers by telephone, face to face, online, by email and through correspondence.

You will provide clear information, accurately record interactions and resolve enquiries wherever possible at the first point of contact.

Qualifications

• Experience in a customer-facing environment.
• Excellent written and verbal communication skills.
• Well-organised and accurate approach.

Responsibilities

• Be the first point of contact for council enquiries via phone, face to face, online, email and correspondence.
• Record interactions accurately and resolve enquiries at first contact where possible.
• Take payments and assist customers with basic forms using CRM and document management systems.
• Refer complex queries to specialist colleagues as needed.

Skills

Customer facing

Communication

Organised

Calm under pressure

Respectful

Job description

Lichfield District Council is seeking a confident, customer-focused Triage Advisor to join our Customer Service team. You will be the first point of contact for a wide range of council enquiries, helping customers by telephone, face to face, online, by email and through correspondence.

You will provide clear information, accurately record interactions and resolve enquiries wherever possible at the first point of contact.