Temporary Accommodation Placement Officer

Royal Borough of Greenwich; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Royal Borough of Greenwich is seeking a dynamic Temporary Accommodation Placement Officer to support the Temporary Accommodation Placement Team. The role covers administration, tenancy sign-ups, and liaison with landlords, along with producing reports to inform decision-making.

Candidates should be able to handle a busy, deadline-driven environment, deliver excellent customer service, and be comfortable with MS Excel and IT tasks. This is a full-time, on-site role with a 35-hour week.

Qualifications

• Experience in administration duties.
• Computer literate with willingness to learn new IT skills.
• Good working knowledge of MS Excel.

Responsibilities

• General administration tasks.
• Create and terminate tenancies.
• Handle a high volume of phone calls and liaise with landlords to source temporary accommodation.
• Provide reports and maintain records for the team.

Job description

Job Introduction

X1 Full time - Fixed Term - Temporary Accommodation Placement Officer 12 Months 35 Hours per week

At Royal Greenwich we procure and manage private sector and council stock as temporary accommodation. We are looking for a dynamic and enthusiastic team member to join our Temporary Accommodation Placement Team, who provide a quality administration service to the team of temporary accommodation officers and the manager.

You will need to have experience in a variety of administration duties, be computer literate and willing to learn new I.T skills. A good working knowledge MS Excel is required.

The role is extremely varied. You will need to be quick thinking, discreet and very flexible to meet our changing priorities and deadlines. You will also be required to carry out tenancy sign ups for our clients on a daily basis. In order to meet service requirements this will require you to stay late on occasion when required with little or no notice.

You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisation

Duties will include general administration, creating and terminating tenancies, a high volume of phone calls, liaising with landlords to source temporary accommodation, providing reports and maintaining records.

This is an extremely busy department so be prepared to be busy and work under pressure.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

For an informal discussion please contact [e-mail] or 0208 921 3671

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Attached documents

• Person specification
• Job description