Temporary Accommodation Coordinator (Student Housing)

Bond Williams; Bournemouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bond Williams in Bournemouth is seeking an Accommodation Administrator to join a busy team on a temporary 2-month basis. You will manage allocations, support systems, handle room changes and occupancy, and respond to student enquiries by phone, email and in person.

This role requires strong IT and administrative skills, excellent customer service, and the ability to handle sensitive situations with tact. You will coordinate communications and welfare support for residents.

Qualifications

• Excellent IT skills and confidence using databases and accommodation systems.
• Strong administrative and organisational skills.
• Excellent receptionist and customer service skills.
• Confident dealing with enquiries by phone, email and face-to-face.
• Able to handle sensitive situations and support conflict resolution.
• Proactive, reliable, and able to work to deadlines.
• Strong communication skills and a professional approach.

Responsibilities

• Manage accommodation allocations and applications
• Support accommodation systems management
• Manage room changes and occupancy
• Deal with student accommodation enquiries and provide advice via phone, email and in person
• Provide resident support, conflict resolution, and welfare signposting
• Prepare and manage accommodation communications
• Coordinate maintenance issues and escape where required
• Coordinate the Residential Ambassadors scheme and related initiatives

Skills

IT skills

Administration

Customer service

Phone & email

Conflict resolution

Deadline driven

Communication

Job description

Bond Williams in Bournemouth is seeking an Accommodation Administrator to join a busy team on a temporary 2-month basis. You will manage allocations, support systems, handle room changes and occupancy, and respond to student enquiries by phone, email and in person.

This role requires strong IT and administrative skills, excellent customer service, and the ability to handle sensitive situations with tact. You will coordinate communications and welfare support for residents.