Temp Spares Administrator - SAP & Aftermarket Support

Airedale International; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Airedale by Modine is seeking a Temporary Spares Administrator to join the Aftermarket Spares Team for 9–12 months. The role focuses on processing spare parts orders, preparing quotations, and supporting UK and international customers.

Training will be provided, with a strong emphasis on accuracy, responsiveness, and customer service. You will work closely with the Purchasing Department to manage stock levels, raise pro-forma invoices, and maintain customer records while delivering high-quality

Qualifications

• Excellent attention to detail and a high level of accuracy.
• Strong customer service skills with a professional and confident telephone manner.
• Previous experience in a sales support, customer service, or telephone-based environment.
• Strong communication skills and the ability to build effective working relationships.
• The ability to manage multiple tasks and priorities in a busy, time-sensitive environment.
• Good IT and PC skills, with SAP experience desirable but not essential.
• Previous experience within the air conditioning, HVAC, engineering, or manufacturing sectors would be advantageous, although full training will be provided.
• Working Hours are Monday to Thursday: 08:30 - 17:00, Friday: 08:30 - 16:00

Responsibilities

• Processing spare parts orders accurately on SAP, issuing order confirmations, and supporting customers throughout the full order process, to ensure a seamless customer experience.
• Preparing standard customer quotations, including discounts, currency conversions, UK and export freight costs, and applying specialised pricing structures.
• Supporting the team with a high volume of enquiries from UK and International customers, spare parts identification and providing verbal and written quotations across a wide range of product ranges, including legacy equipment.
• Generating recommended spare parts lists through SAP and preparing detailed quotations using staged discount structures.
• Supporting the identification of new sales opportunities while strengthening relationships with existing customers.
• Working closely with internal and external sales teams to help deliver customer-focused solutions and support future equipment sales opportunities.
• Support proactive follow-up quotations and gathering market feedback to improve conversion opportunities.
• Liaising directly with the Purchasing Department to help maintain appropriate stock levels, ensuring customer demand is met and sales opportunities are maximised.
• Raising pro-forma invoices, processing credit card payments, and reviewing credit notes as required.
• Maintaining accurate customer records and completing general administrative duties to support the department.

Skills

Customer service

Attention to detail

Multitasking

Communication

Tools

SAP

Job description

Airedale by Modine is seeking a Temporary Spares Administrator to join the Aftermarket Spares Team for 9–12 months. The role focuses on processing spare parts orders, preparing quotations, and supporting UK and international customers.

Training will be provided, with a strong emphasis on accuracy, responsiveness, and customer service. You will work closely with the Purchasing Department to manage stock levels, raise pro-forma invoices, and maintain customer records while delivering high-quality