Temp Resident Liaison Officer

Futurebuild Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent recruitment agency is seeking a Temporary Resident Liaison Officer to work on a Kitchen & Bathroom refurbishment contract in Tower Hamlets. This role involves acting as the main contact for residents, addressing complaints, and facilitating communication about project timelines. The position is temporary until mid-late March and offers flexible rates of pay. Ideal candidates will have strong communication skills and experience in resident support.

Responsibilities

• Act as the main point of contact for residents, resolving issues and liaising with project staff.
• Address and resolve complaints, maintaining records of all concerns.
• Collect and analyze resident feedback to ensure satisfaction.
• Assist residents with needs, facilitating appointments and ensuring satisfaction.
• Create and maintain accurate records of interactions and prepare reports.
• Help coordinate access arrangements for properties and support social value initiatives.
• Inform residents about project timelines and potential disruptions.

Job description

Temp Resident Liaison Officer (RLO) – ASAP – Tower Hamlets – Flexible Rate

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for an established contractor on a Kitchen & Bathroom refurbishment contract in Tower Hamlets for a prominent housing association.

The role is temporary for the duration of the project, which is running until mid‑late March.

Brief Duties

• Liaison:

  Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed.

• Complaint resolution:

  Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution.

• Feedback collection:

  Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement.

• Resident support:

  Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction.

• Reporting:

  Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings.

• Coordination:

  Help coordinate access arrangements for properties and support social value initiatives related to the project.

• Communication:

  Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication.

Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail.