Customer Service Advisor

Jobtailor; Haresfield; On-site; GBP 20,000 - 26,000; Part time

Job summary

ProCook seeks a friendly and professional Customer Service Associate to deliver support across phone, email and live chat. You will process orders accurately, provide product advice and handle after-sales queries while coordinating with courier partners to ensure timely deliveries.

You will record feedback, protect customer data and act as a positive ambassador for the brand. Weekend work is required and you will join a two-week rotating schedule for about 28.25 hours per week.

Qualifications

• Excellent communication skills, both written and verbal.
• Confident and professional telephone manner.
• Strong listening skills and a natural ability to solve problems.
• Great attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively.
• Good IT skills, including experience using email, live chat, and order management systems.
• Calm and positive approach when working under pressure.
• Proactive, customer-first mindset.
• Ability to work independently while also being a supportive team player.
• Weekend working is essential and forms part of the rota following training.
• Ability to work approximately 28.25 hours per week on a two-week rotating schedule.

Responsibilities

• Deliver friendly, professional, and efficient support across phone, email, and live chat
• Process customer orders accurately and confidently
• Help customers with product advice, order updates, and after-sales support
• Investigate and resolve customer queries, seeking the best possible outcome
• Work closely with courier partners to help ensure successful and timely deliveries
• Record customer feedback and report product issues through appropriate channels
• Support the smooth running of the online ordering process
• Handle customer information responsibly and in line with data protection requirements
• Act as a positive ambassador for the ProCook brand in every customer interaction

Skills

Excellent communication

Telephone etiquette

Active listening

Attention to detail

Multi-tasking

IT skills

Calm under pressure

Proactive mindset

Team player

Independent work

Weekend availability

Flexible hours

Tools

Order management systems

Email

Live chat

Job description

• Deliver friendly, professional, and efficient support across phone, email, and live chat
• Process customer orders accurately and confidently
• Help customers with product advice, order updates, and after-sales support
• Investigate and resolve customer queries, seeking the best possible outcome
• Work closely with courier partners to help ensure successful and timely deliveries
• Record customer feedback and report product issues through appropriate channels
• Support the smooth running of the online ordering process
• Handle customer information responsibly and in line with data protection requirements
• Act as a positive ambassador for the ProCook brand in every customer interaction

Requirements

• Excellent communication skills, both written and verbal
• A confident and professional telephone manner
• Strong listening skills and a natural ability to solve problems
• Great attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Good IT skills, including experience using email, live chat, and order management systems
• Calm and positive approach when working under pressure
• Proactive, customer-first mindset
• Ability to work independently while also being a supportive team player
• Weekend working is essential and forms part of the rota following training
• Ability to work approximately 28.25 hours per week on a two-week rotating schedule

Core Competencies

Demonstrates strong communication and problem-solving skills while providing exceptional customer support across various channels. Proficient in managing customer orders and feedback, ensuring accuracy and adherence to data protection requirements.

Highest-signal resume keywords

• Excellent Communication Skills
• Customer Support Experience
• Order Management Systems
• Attention to Detail
• Problem-Solving Skills

Hard Skills

• Order Processing
• Data Protection Compliance
• IT Skills
• Email Communication
• Live Chat Support

Soft Skills

• Strong Listening Skills
• Calm Under Pressure
• Proactive Mindset
• Team Player
• Attention to Detail

Industry Keywords

• Customer Service
• After-Sales Support
• Courier Coordination
• Customer Feedback
• Professional Telephone Manner

Tools & Technologies

• Order Management Systems
• Email
• Live Chat