Temp Customer Relations Assistant

Allscreens Nationwide Ltd; Tetford; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

On-site parking

Flexible blended working

Weekend rota

Job summary

My client in Thetford is seeking a temporary Customer Relations Assistant to join its Customer Relations Team. You will be the first point of contact for customers, handling enquiries via telephone and email, and supporting ticketing and memberships.

You will also manage CRM records, handle cases, and perform admin tasks in line with GDPR and company procedures. Blended/home working options and weekend rosters apply.

Qualifications

• Strong administrative skills and high attention to detail.
• Experience delivering customer service via phone, email and in person.
• Experience with MS Office applications (Word, Excel, Outlook, Teams).
• CRM systems experience is advantageous; familiarity with tickets and memberships is a plus.

Responsibilities

• First point of contact for customers via phone and email.
• Support event ticketing and membership services.
• Resolve online issues and process renewals and purchases.
• Manage customer feedback and provide clear information on products and services.
• Maintain records in the CRM system and manage support cases.
• Handle administration tasks and ensure transactions comply with policies and GDPR.

Skills

Customer service

Administration

CRM systems

MS Office

Tools

CRM software

Job description

My client is a well-established organisation with office in Thetford. They are looking for a temporary Customer Relations Assistant to join its Customer Relations Team based in Thetford.

Your new role

As a temporary Customer Relations Assistant, you will be the first point of contact for customers, handling a wide variety of enquiries via telephone and email.

You will support event ticketing and membership services, resolve online issues, process renewals and purchases, manage customer feedback, and provide clear information on products and services.

You will also maintain accurate records within the CRM system, manage customer support cases, undertake administration tasks and ensure all transactions are processed in line with company policies, GDPR requirements and financial procedures.

What you'll need to succeed

To be successful in this role, you will have strong administrative skills and excellent attention to detail. You will be a confident IT user with experience of Microsoft Office applications, including Word, Excel, Outlook and Teams.

Previous experience delivering high-quality customer service through telephone, email and face-to-face interactions is essential, along with strong communication and problem-solving skills.

Experience using CRM systems would be advantageous, as would previous experience with customer service, ticketing, membership services, events, visitor attractions or a similar customer-focused environment.

What you'll get in return

In return, you will have the opportunity to join a well-respected organisation, working within a supportive and customer-focused team.

• You'll benefit from varied duties and flexible blended working options.
• This is a full-time position with a requirement to work weekends on a rota basis, with some flexibility for blended and home working.
• Start date 24th August 2026
• Expected duration through until 31/12/2026
• On-site parking

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