Customer Relations Assistant — Hybrid, Weekend Rotas

Allscreens Nationwide Ltd; Tetford; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

On-site parking

Flexible blended working

Weekend rota

Job summary

My client in Thetford is seeking a temporary Customer Relations Assistant to join its Customer Relations Team. You will be the first point of contact for customers, handling enquiries via telephone and email, and supporting ticketing and memberships.

You will also manage CRM records, handle cases, and perform admin tasks in line with GDPR and company procedures. Blended/home working options and weekend rosters apply.

Qualifications

• Strong administrative skills and high attention to detail.
• Experience delivering customer service via phone, email and in person.
• Experience with MS Office applications (Word, Excel, Outlook, Teams).
• CRM systems experience is advantageous; familiarity with tickets and memberships is a plus.

Responsibilities

• First point of contact for customers via phone and email.
• Support event ticketing and membership services.
• Resolve online issues and process renewals and purchases.
• Manage customer feedback and provide clear information on products and services.
• Maintain records in the CRM system and manage support cases.
• Handle administration tasks and ensure transactions comply with policies and GDPR.

Skills

Customer service

Administration

CRM systems

MS Office

Tools

CRM software

Job description

My client in Thetford is seeking a temporary Customer Relations Assistant to join its Customer Relations Team. You will be the first point of contact for customers, handling enquiries via telephone and email, and supporting ticketing and memberships.

You will also manage CRM records, handle cases, and perform admin tasks in line with GDPR and company procedures. Blended/home working options and weekend rosters apply.