Telesales Team Leader

Wells & Co.; Redditch; On-site; GBP 32,000 - 46,000; Full time

Job summary

Wells & Co. invites an experienced Telesales Team Lead to support the Head of Telesales in guiding a customer-focused sales team across our pharmacy customers. You will coach colleagues, drive performance, and maintain exceptional service levels in a fast-paced market.

In this role you will foster continuous improvement, build strong cross-functional relationships, and lead the team when the Head of Telesales is on holiday. A proactive, results-driven leader is a must.

Qualifications

• Experience in pharmacy/healthcare telesales.
• Proven leadership and coaching abilities.
• Proficient in Navision ERP and advanced Excel reporting.
• Customer-focused with strong sales journey skills.
• Ability to resolve customer queries and complaints.

Responsibilities

• Support the Head of Telesales in leading the team to achieve sales targets.
• Create and maintain positive working relationships with field sales teams.
• Drive continuous improvement within the team.
• Assist in leading daily tasks such as stuck orders, offers, and redistribution of call-sheets.
• Coach and motivate team members via call reviews and sales reviews.
• Assist team members in dealing with queries/complaints.
• Lead the team in the Head of Telesales' absence.

Skills

Leadership

Coaching

Telesales

Customer service

Pharmacy knowledge

Healthcare sales

Tools

Navision ERP

Excel

Job description

Job Responsibilities

• Support the Head of Telesales in leading the team to achieve sales targets
• To create and maintain positive working relationships with the field sales teams
• To drive continuous improvement within the team
• Assist in leading daily tasks e.g Stuck Orders/Offers/redistribution of call-sheets etc
• To help coach and motivate team-members by way of call-reviews/trading report reviews/ongoing sales reviews etc
• To assist team members in dealing with queries/complaints
• To lead the team when the Head of Telesales is on holiday

We are looking for an experienced and driven Telesales Team Lead to support the Head of Telesales in leading a customer focused sales team. This is an excellent opportunity for a motivated telesales professional with strong leadership skills to help drive performance, develop colleagues, and deliver exceptional service to our pharmacy customers.

The successful candidate will play a key role in motivating, coaching and supporting a flexible, multi-skilled team, ensuring sales targets are achieved whilst maintaining outstanding customer service standards. You will champion continuous improvement, foster a positive team culture, and lead by example in a fast paced and competitive marketplace.

Requirements

• Expertise in the use of Navision ERP system
• Strong microsoft excel skills including ability to produce reports
• Experience working in pharmacy / healthcare telesales
• Ability to support customers through the sales journey
• Strong leadership and coaching skills
• Customer complaint resolution experience

With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.

Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle's, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.