Telesales Representative / Appointment Setter

TN United Kingdom; Manchester; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established market leader in consulting is seeking a dynamic B2B Telesales Representative to join their Employee Benefits team in Manchester. This hybrid role offers the chance to engage with clients, provide tailored employee benefits solutions, and develop your sales skills in a supportive environment. The successful candidate will thrive in a fast-paced telesales environment, demonstrating ambition and a self-driven approach. Join a vibrant team that values professional development and inclusivity, while contributing to impactful solutions for clients. This is an exciting opportunity to grow your career in a globally recognized organization.

Benefits

Professional Development Opportunities

Inclusive Work Culture

Diverse Career Paths

Flexible Work Environment

Qualifications

• Experience in telesales or call center roles.
• Strong academic background in Maths and English.

Responsibilities

• Conduct outbound sales calls to secure client appointments.
• Manage the sales process ensuring quality service.

Skills

Telesales Experience

Interpersonal Skills

Networking Skills

MS Office Proficiency

Education

A-Level in Maths

A-Level in English

GCSEs

Job description

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

13e97d424f73

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Description:

We have a fantastic opportunity to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Telesales Representative / Appointment Setter.

This role is ideal for someone with relevant experience in a telesales environment, seeking to join an established, market-leading consulting firm.

Mercer Marsh Benefits combines Mercer and Marsh local offices worldwide, with country correspondents selected based on specific criteria. Our professionals in 135 countries serve clients in over 150 countries, possessing deep local market knowledge. Our common platform enables us to deliver globally consistent and locally tailored solutions.

The successful candidate will be ambitious, self-driven, and experienced as an outbound telemarketer. You will spend much of your day on the phone speaking to new and existing clients, offering a variety of employee benefits to support the growth of Mercer Marsh Benefits.

This is a hybrid role requiring at least three days per week in the office.

Responsibilities include:

1. Conducting outbound sales calls daily, using knowledge of our offerings to secure prospective client appointments.
2. Performing thorough research to identify or understand prospect accounts and sales opportunities.
3. Managing the sales process from start to finish, ensuring quality service and transactional satisfaction.
4. Responding to client questions and requests, escalating to senior management as needed.
5. Maintaining accurate records for reporting and audit purposes.

Requirements include:

1. Experience in a similar telesales or call center role with ownership of responsibilities.
2. Good academic background with strong grades in Maths and English at A-Level and/or GCSE.
3. Self-motivated with excellent interpersonal skills and the ability to work independently and with diverse teams.
4. Strong networking skills and relationship-building abilities.
5. Proficiency in MS Office applications.

Preferred qualities:

1. Experience overcoming sales objections.
2. Experience working towards targets and KPIs.
3. Knowledge of the Employee Benefits sector.

Why join us:

1. We support your professional development with opportunities, interesting work, and supportive leadership.
2. We promote a vibrant, inclusive culture where you can collaborate and create impactful solutions.
3. Our scale offers diverse career paths, benefits, and rewards to enhance well-being.

Mercer, part of Marsh McLennan, is a global leader in investment, work, health, and retirement solutions, operating in 130 countries with over 85,000 colleagues and $23 billion in revenue. We are committed to diversity, inclusion, and flexibility, offering reasonable adjustments for candidates with disabilities. Our hybrid work model requires colleagues to work onsite at least three days a week, with designated 'anchor days' for team in-person collaboration.