Telesales Operator

Musgrave Group; Belfast City District; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Musgrave Group in Belfast is hiring a Telesales Operator to join our MarketPlace Belfast Office. You will handle inbound calls, process orders, and promote Musgrave and Drinks Inc product ranges.

The role emphasizes building relationships, hitting SLAs and KPIs, with opportunities to upsell and cross-sell, in a fast-paced retail and wholesale environment. A passion for sales, strong communication, and proficiency in Microsoft Office are required.

Qualifications

• At least 1 year's experience in telesales, customer service, sales support, or a busy office environment.
• Excellent communication and professional telephone manner.
• Strong customer service and relationship-building skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry.

Responsibilities

• Handle inbound customer calls with product knowledge and support.
• Process customer orders accurately and efficiently.
• Build and maintain strong customer relationships through a high level of service.
• Promote Musgrave and Drinks Inc product ranges to new and existing customers.
• Identify opportunities to increase sales through cross-selling and upselling.
• Inform customers of promotions, new launches, and seasonal offers.
• Set up new customer accounts and assist with contract administration.
• Maintain accurate customer records in internal systems.
• Keep up to date with market trends in wholesale/foodservice.
• Collaborate with Business Development Managers and Sales Reps on inquiries and pricing.

Skills

Telesales

Customer service

Communication skills

Microsoft Office

Organisational skills

Tools

CRM systems

Remedy

Job description

Join Musgrave – A Legacy of Innovation, Community, and Excellence

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for twosuccessful candidates to join our team as a Telesales Operator in our MarketPlace Belfast Office

This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service.

As a Telesales Operator, you will be the trusted voice of our business, working closely with customers to process orders, introduce new products, highlight promotional offers, and provide outstanding support. Your ability to understand customer needs and deliver solutions will be key to driving customer satisfaction, retention, and sales growth.

What you'll be doing:

Handle inbound customer calls, providing expert product knowledge and support.

Process customer orders accurately and efficiently.

Build and maintain strong customer relationships through excellent service and communication.

Promote Musgrave and Drinks Inc product ranges to new and existing customers.

Proactively identify opportunities to increase sales through cross-selling and upselling.

Inform customers of current promotions, new product launches, and seasonal offers.

Support customer retention and business growth through a positive and professional customer experience.

Liaise with Business Development Managers and Sales Representatives on customer enquiries, pricing, and service requests.

Set up new customer accounts and assist with contract administration and reviews.

Conduct outbound sales calls to engage customers and generate additional sales opportunities.

Maintain accurate customer records using internal systems.

Keep up to date with market trends and developments within the wholesale, foodservice, and drinks sectors.

Support wider team objectives and undertake additional duties as required.

What we are looking for:

At least 1 year's experience in telesales, customer service, sales support, or a busy office environment.

Strong communication skills with a professional and confident telephone manner.

Excellent customer service and relationship-building skills.

Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Experience processing customer orders accurately and efficiently.

Ability to work to service level agreements (SLAs), targets, and key performance indicators (KPIs).

Strong organisational skills and exceptional attention to detail.

A proactive, positive approach and the ability to work effectively as part of a team.

Nice to have:

Previous experience within wholesale, foodservice, FMCG, or hospitality industries.

Experience using order processing or CRM systems, such as Remedy.

Knowledge of customer account setup and contract administration.

A proven ability to identify and convert sales opportunities during customer interactions.

Understanding of market trends and customer needs within wholesale or foodservice environments.

Career Development:

With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment:

Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus:

Be part of a company that values forward-thinking solutions

Community Focus

Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy

Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.