Telesales Operative - Romford Parts Plus

Allen Ford; Romford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

30 days holiday

Bank holidays

Discounts on MOT/services/parts

Life assurance

Refer a friend £1,000

Full training and support

Job summary

Allen Motor Group in Romford is seeking a Telesales Operative for our Parts Plus Centre. You will build and maintain relationships with customers, aiming to hit sales targets. The role is full-time and permanent, Monday to Friday with 1 in 2 Saturday mornings, with a basic salary of £31,500.

The team offers extensive benefits and training to develop your career within Allen Motor Group. Join a supportive, inclusive workplace that values every employee.

Qualifications

• Previous selling and influencing skills.
• Ability to follow procedures, policies, and instructions.
• A passion for providing first class customer service.
• Fantastic communication skills.

Responsibilities

• Handle a high volume of incoming and outgoing calls to meet KPI targets.
• Identify parts accurately to meet customer requirements.
• Use parts systems efficiently to search and order parts.
• Provide the highest level of customer service at all times.
• Adhere to Parts Plus policies and procedures.

Skills

Selling skills

Communication skills

Customer service

Ability to follow procedures

Job description

Allen Motor Group are currently looking to employ a Telesales Operative for our Parts Plus Centre in Romford, to be responsible for building and maintaining strong relationships with new and existing customers, whilst achieving allocated sales targets. The position is offered on a full-time permanent basis, Monday – Friday with 1 in 2 Saturday AM’s, with a basic salary of £31,500 reporting to the Centre Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary and on target earnings, we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

No! Whilst we welcome applications from experienced sales executives, we understand that everyone started without experience, so we relish applications from people looking to begin our career with us. The key attributes and skills we look for in candidates are:

• Previous selling and influencing skills
• An ability to follow procedures, policies, and instructions.
• A passion for providing first class customer service
• Fantastic communication skills

Key Duties and Responsibilities

As a Telesales Operative you will be responsible for and not limited to:

• Processing the required number of incoming and outgoing calls per day to achieve set KPI’s
• Accurately identifying parts to meet the customer sales requirement
• Ensuring proper and accurate usage of all systems to search and order parts
• Providing the highest level of customer service at all times
• Ensuring all Parts Plus policies and procedures are followed

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.