Telesales Executive Hybrid.

Stapleton's; Letchworth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer account management is seeking a Customer Account Manager to build long-term customer relationships and achieve set sales targets. The role involves daily communication with key accounts, strategic sales approaches, and a hybrid working pattern after training. Competitive salary between £25,000 and £35,000 plus performance-related bonuses and numerous employee benefits are offered.

Benefits

Performance-related bonus

31 days annual leave including bank holidays

Exclusive discounts at major retailers

Staff discounts for family

Training and career development opportunities

Wellbeing support for employees and families

Qualifications

• Strong sales skills, closing, upselling, cross-selling.
• Ability to develop growth plans and overcome objections.
• Flexibility to work both independently and as part of a team.

Responsibilities

• Handle incoming and outgoing calls effectively.
• Generate and increase sales within the customer base.
• Achieve monthly sales targets.

Skills

Sales skills

Organizational skills

Motivated

Flexibility

Positive attitude

Tools

CRM systems like Salesforce

Job description

Job Title: Customer Account Manager

Location: Letchworth (Hybrid: Home and Office)

Company: Stapleton's

Job Category: Other

EU Work Permit Required: Yes

Job Reference: f47108a9ca5f

Job Views: 60

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description

The Customer Account Manager is responsible for managing the company's relationships with its customers, building long-term relationships, and achieving set targets. Daily duties include handling incoming and outgoing calls, maximizing sales opportunities, providing excellent customer service, resolving issues, monitoring credit limits, and ensuring timely payments. Effective communication with other departments and ongoing training are essential.

The role involves a 40-hour workweek, with a hybrid working pattern after training: home on Mondays and Fridays, onsite at Letchworth offices on Tuesdays, Wednesdays, and Thursdays, plus 1 in 4 Saturday mornings (working from 08:30 to 12:30 from home).

The salary ranges from £25,000 to £35,000 plus performance bonuses, based on experience, along with additional benefits.

Responsibilities

• Handle incoming and outgoing calls effectively
• Generate and increase sales within the customer base
• Maintain daily contact with key accounts to strengthen relationships
• Achieve monthly sales targets
• Participate in ongoing training
• Manage customers' social media requirements

Candidate Requirements

• Strong sales skills: closing, upselling, cross-selling
• Organizational skills
• Ability to overcome objections
• Motivated and goal-oriented
• Strategic sales approach
• Perseverance and common sense
• Ability to develop growth plans
• Positive attitude and determination
• Flexibility to work from home and office, individually and as part of a team
• Experience with CRM systems like Salesforce (beneficial)

Benefits

• Performance-related bonus
• 31 days annual leave including bank holidays, increasing with service
• Exclusive discounts at major retailers, restaurants, holidays, and more
• Staff discounts for family
• Training and career development opportunities
• Wellbeing support for employees and families