Telesales Executive

Confidential; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus potential

Career progression

Job summary

Reed is recruiting a Telesales Executive in the Cambridge area. The role focuses on developing customer relationships, handling inbound inquiries, and processing orders while striving to meet and exceed sales targets in a fast-paced automotive parts environment.

You will be responsible for upselling, resolving queries, and delivering exceptional service over the phone and in person. A proactive approach and strong IT and order management skills are essential.

Qualifications

• Previous telesales, internal sales, trade counter or customer service experience.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and customer focus.
• A proactive and positive attitude.
• Good IT skills and experience using sales or order management systems.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Achieving individual sales and KPI targets.
• Managing inbound customer enquiries and processing orders.
• Identifying upselling and cross-selling opportunities.
• Building and maintaining strong customer relationships over the telephone and in person.
• Providing expert product advice and solutions.
• Supporting customers throughout the sales process to ensure an exceptional experience.
• Recording and reporting sales opportunities and customer feedback.
• Working collaboratively with colleagues to achieve team objectives.
• Maintaining accurate customer records and ensuring compliance with company procedures.
• Resolving customer queries and complaints professionally and efficiently.
• Sourcing products and liaising with suppliers where required.

Skills

Telesales experience

Customer service

Relationship building

Target driven

Tools

IT systems

Job description

Telesales Executive

Full-Time Competitive Salary + Bonus Excellent Career Progression

Salary: 31,900 basic + realistic OTE of 34,900+

Hours: Monday to Friday, 8:00am - 5:00pm, plus 1 in 4 Saturdays (8:00am - 1:00pm)

At Reed, we're delighted to be partnering with a leading automotive parts distribution business to recruit an ambitious and customer-focused Telesales Executive. This is an excellent opportunity for a sales professional who enjoys building relationships, exceeding targets and delivering exceptional customer service within a fast-paced commercial environment.

The Role

As a Telesales Executive, you will play a key role in driving sales growth by developing customer relationships, identifying opportunities and delivering outstanding service.

Key responsibilities include:

• Achieving individual sales and KPI targets
• Managing inbound customer enquiries and processing orders
• Identifying upselling and cross-selling opportunities
• Building and maintaining strong customer relationships over the telephone and in person
• Providing expert product advice and solutions
• Supporting customers throughout the sales process to ensure an exceptional experience
• Recording and reporting sales opportunities and customer feedback
• Working collaboratively with colleagues to achieve team objectives
• Maintaining accurate customer records and ensuring compliance with company procedures
• Resolving customer queries and complaints professionally and efficiently
• Sourcing products and liaising with suppliers where required

About You

• Previous telesales, internal sales, trade counter or customer service experience
• A proven track record of meeting or exceeding sales targets
• Excellent communication and relationship-building skills
• Strong commercial awareness and customer focus
• A proactive and positive attitude
• Good IT skills and experience using sales or order management systems
• The ability to work effectively both independently and as part of a team

What's on Offer?

• Competitive basic salary of 31,900
• Bonus potential of 3,000+
• Long-term career development opportunities
• Supportive and collaborative team environment
• Ongoing training and professional development
• The chance to join a successful and growing business

If you're a driven sales professional who thrives in a target-driven environment and enjoys building long-lasting customer relationships, we'd love to hear from you.