Telesales & Account Growth Coordinator

BAKO Group; Preston; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance cover

Cycle to work Scheme

Employee Discount Scheme

Employee Assistance Programme

28 days holiday inclusive of bank

Job summary

BAKO Group in Preston, United Kingdom, is seeking a proactive Customer Service Advisor. You will handle both incoming and outgoing calls, process orders and handle queries with accuracy and a drive to upsell.

Regular interaction with the sales team and strong customer rapport are essential to success. Ideal candidates have 2 years’ experience in a call centre or retail environment, with excellent communication skills and the ability to work on their own initiative.

Qualifications

• Ideally 2 years’ experience in a customer service call centre or retail environment.
• Experience in cross selling, introducing new lines and selling promotional products.
• Ability to work on own initiative.
• Excellent communication and interpersonal skills.
• Experience of working towards pre-defined KPI’s.
• Be flexible.
• Be a good team player.

Responsibilities

• Process orders in a timely fashion and maximise sales opportunities.
• Handle incoming and outgoing calls and queries with professionalism.
• Upsell where appropriate and liaise with the field sales team.
• Maintain high levels of customer service and build rapport with customers.
• Ensure administrative requirements and policies are followed.

Skills

Customer service

Communication

Teamwork

Initiative

Flexibility

Cross-selling

Job description

BAKO Group in Preston, United Kingdom, is seeking a proactive Customer Service Advisor. You will handle both incoming and outgoing calls, process orders and handle queries with accuracy and a drive to upsell.

Regular interaction with the sales team and strong customer rapport are essential to success. Ideal candidates have 2 years’ experience in a call centre or retail environment, with excellent communication skills and the ability to work on their own initiative.