Telephony & Customer Support Advisor (Rotating Shifts)

NEC Software Solutions

Worcester

On-site

GBP 21,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Private Medical Cover

25 days holiday with buy/sell option

Life assurance 4x basic salary

Pension with employer contributions up

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a communications/telephony specialist to support diabetic eye screening services across the UK and Ireland. The role involves handling high volumes of calls, scheduling appointments, and triaging issues within a delivery team or on an individual basis.

You will work with VOIP systems, MS Word/Excel, and database tools while maintaining accurate records and delivering timely patient communications.

Qualifications

Broad telephony/communications background required.
VOIP experience preferred.
Comfortable working with software logs to triage issues and provide correct information.
Experience and confidence with networking concepts in a telephony solution.
Microsoft Client/Server / database experience is desirable.

Responsibilities

Triage and resolve issues through effective problem solving.
Work as part of a delivery team or independently.
Provide excellent customer service by handling calls from patients and healthcare professionals.
Schedule, cancel or reschedule appointments for diabetic eye screening.
Validate and cleanse databases; ensure timely communication to patients and professionals.
Handle high volume calls in a target-based environment.
Maintain accurate databases and records.