Telephone Support Volunteer - HOMEBASED (BLACK COUNTRY)

Alzheimer's Society; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading charity organization in the United Kingdom is seeking a Telephone Support Volunteer. In this role, you will provide vital support and service information to individuals affected by dementia, connecting them with tailored services. Ideal candidates should demonstrate strong verbal communication and listening skills, as well as empathy. Flexible hours are available, allowing you to contribute from home in the Black Country region.

Qualifications

• Must be over the age of 18.
• Good verbal communication and listening skills, particularly on the telephone.
• Ability to demonstrate empathy with others.

Responsibilities

• Provide telephone support and services information to people affected by dementia.
• Connect individuals to support services tailored to their needs.
• Be a key point of contact for users needing ongoing support.

Skills

Verbal communication skills

Listening skills

Empathy

Flexibility

Teamwork

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This role will be subject to a satisfactory Criminal Records Check from either theDisclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check,please contact [e-mail]

This is a volunteering role from your own home, providing valuable telephone support to the people from the 4 areas of the Black Country. We ask that you are local to this region.
Hours of the post are between Monday - Friday 0900 - 1708 - this can be done over 1 day or spread across the week.

Interested?To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by [e-mail] call on0300 222 5706

About Alzheimer's Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support services so that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference: We're passionate, we're focused and we make a lasting impact for people affected by dementia.

Trusted expert: We're listening, we're learning and we use experience and evidence.

Better together: We're open, we combine our strengths and we achieve more together.

Compassionate: We're kind, we're honest and we don't shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone. We will look at making reasonable adjustments for people who have a disability or long-term condition.