Telephone Collections Agent

TN United Kingdom; Leicester; On-site; GBP 25,000; Part time

Job summary

An established industry player is looking for dynamic individuals to join their team as Telephone Collections Agents. This role is not just about credit control; it's about building relationships and delivering results in the energy debt recovery sector. The company values positive, motivated individuals who are eager to make an impact and contribute to ongoing growth. With excellent opportunities for professional development and a supportive work environment, this is a chance to be part of a thriving organization that rewards performance and ambition.

Benefits

24 days annual leave + bank holidays

Day off on your birthday

Learning and development opportunities

Generous bonus scheme

Annual leave purchase

Pension Plan

Death in service cover

Modern stylish working environment

Qualifications

• Strong negotiation and communication skills are essential.
• Experience in collections or customer service is beneficial.

Responsibilities

• Negotiate with customers to resolve overdue debts.
• Develop sustainable payment solutions based on customer needs.
• Manage the debt recovery process efficiently.

Skills

Negotiation Skills

Communication Skills

Analytical Mindset

Customer Service

Team Spirit

Education

Experience in Collections

Energy Industry Knowledge

Job description

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Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered. Salary: £25,000

Bonus: Opportunity to earn £1250 every 3 months.

Join Our Growing Team and Help Us Lead the Way!

We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.

Due to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Telephone Collections Agent. This is not just about handling traditional credit control —it’s about being a key negotiator, building relationships, and delivering results. We need passionate professionals who are ready to take on new challenges, think outside the box, and help us lead the charge in the energy debt recovery sector.

At Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We don’t just want to fill a position; we want to find someone who’s eager to make an impact, be a part of a supportive and dynamic team, and contribute to our ongoing growth. We offer a fantastic work environment, excellent opportunities for professional development, and the chance to earn quarterly performance bonuses!

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Negotiating with customers: You'll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
• Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
• Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
• Collaborating with teams: You'll work closely with both internal and external teams to maintain a unified, efficient approach.
• Providing performance updates: Prepare accurate management information to report on your individual performance and success.

If you have what it takes you could be just what we’re looking for…

• Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
• Previous Experience: While experience as a Telephone Collections Agent, Credit Controller or Collections Advisor is beneficial, we're open to individuals with strong negotiation skills and customer service backgrounds.
• Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
• Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
• Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
• Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
• Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
• Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Day off on your birthday
• Learning and development opportunities
• Generous bonus scheme based on individual and team performance
• Annual leave purchase
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Employee perks and support
• Pension Plan
• Death in service and critical illness cover
• Recognition and reward
• Modern stylish working environment
• The opportunity to earn £1250 in bonus' every 3 months.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.