Collections Specialist

JR United Kingdom; Northampton; Remote; GBP 21,000 - 35,000; Full time

Job summary

An established industry player is seeking experienced Collection Agents to join their dynamic team in Northampton. This remote role offers a competitive salary and uncapped commissions, along with ongoing training and support. As part of a busy Contact Centre, you will negotiate payments with debtors while maintaining a calm and confident demeanor. The ideal candidate will be target-driven and highly organized, with excellent call handling skills. The company provides a range of benefits, including a pension and employee assistance programs, ensuring a supportive work environment. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is for you.

Benefits

Competitive remuneration package

Ongoing training and support

Pension

Employee assistance programme

Bike to work scheme

Health cash plan

Qualifications

• Excellent call handling skills and ability to remain calm under pressure.
• Must be target-driven with a strong track record of exceeding targets.

Responsibilities

• Negotiate payments with debtors to clear and update files efficiently.
• Work as part of a busy Contact Centre Team under the Team Leader.

Skills

Call handling skills

Target-driven

Organizational skills

Ability to work under pressure

Negotiation skills

Education

Experience in Enforcement Collections

Knowledge of Road Traffic and Council Tax Debt

Mathematical skills

Tools

Microsoft Office

Excel

PowerPoint

Job description

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Salary: £21,000 + OTE (£35K) - Remote role

Working Pattern: 3 week rolling shift - 35 hours per week

1. Week 1: 8.00 - 14.30 x 4 days, 8.00 - 15.30 x 1 day + Saturday 9.00 - 13.00
2. Week 2: 9.30 - 17.00 Mon - Fri
3. Week 3: 11.30 - 19.00 Mon - Fri

Our client, formed in 1999, is one of the largest independent enforcement agents in the country, offering a local and nationwide service to Local Authorities. As a growing organisation, they are now looking for experienced Collection Agents to join their team at their offices in Northampton.

What will you be doing?

Reporting to the Team Leader, you will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

A bit about you:

• Excellent call handling skills with the ability to remain calm on the telephone, while establishing a firm and confident telephone manner
• Excellent track record of exceeding targets
• Must be target-driven
• Highly organised
• Able to work well under pressure and deal with calls of the nature of the business
• Must be able to travel to the office in Northampton for the first 4 weeks for induction

Technical Qualifications/Requirements (preferable but not essential):

• Experience in Enforcement Collections
• An up-to-date knowledge of relevant industry standards
• Knowledge of Road Traffic and Council Tax Debt
• Excellent mathematical skills
• Proficiency in Microsoft Office including Excel and PowerPoint

What’s on offer:

• Competitive remuneration package: a basic salary and uncapped commissions (OTE £35k)
• Ongoing training and support
• Benefits including pension, employee assistance programme, and bike to work (see below)

They offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health cash plan, and all the tools, technology, and support to help you become the very best you can be.

If you are interested and would like to find out more, please apply!