Customer Service Officer - Collections

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 29,000; Full time

Job summary

A forward-thinking company is seeking dedicated individuals to join their dynamic Collections team. In this role, you'll provide essential support to customers facing financial challenges, ensuring they receive empathetic and timely service. With a focus on building rapport and managing sensitive situations, you'll thrive in a fast-paced environment. This position offers a competitive salary along with generous benefits, including a performance-related bonus plan, healthcare options, and opportunities for personal development. Join a culture that values inclusivity and flexibility, where your contributions will make a real difference.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Flexible working options

Electric car scheme

Discounts on products

Modern office spaces

Qualifications

• Proficient in Microsoft Office with strong communication skills.
• Experience in customer service, especially in financial contexts.

Responsibilities

• Support customers facing financial difficulties with empathy.
• Manage time effectively and provide accurate, timely service.
• Handle sensitive situations with care and maintain customer relationships.

Skills

Microsoft Office

Verbal Communication

Written Communication

Attention to Detail

Customer Interaction

Teamwork

Personal Development

Education

Experience in Financial Services

Job description

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Client:

LegalAndGeneral

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

8ed9d542cdae

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Join our dynamic Collections team, where you'll play a crucial role in supporting customers experiencing financial difficulties. We are committed to providing empathetic, professional, and timely service to our diverse customer base. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. You will attract a salary of £24,525.

What you'll be doing:

• Building rapport quickly with customers over the phone
• Identifying vulnerable indicators and treating customers with empathy
• Managing your time effectively to deliver on promises made to customers
• Providing accurate, compliant, and timely service
• Handling sensitive and complex situations with care
• Maintaining relationships with internal and external customers
• Collating and analysing information to make informed decisions
• Using customer feedback to improve working practices

Qualifications

• Computer literate with proficiency in Microsoft Office
• Strong verbal and written communication skills
• Excellent attention to detail
• Previous experience in financial services preferred
• Experience with direct customer interaction, either face-to-face or by phone
• Ability to work well within a team environment
• Commitment to personal development and staying up-to-date with industry requirements

Benefits:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only)
• Discounts on our products and at high street stores and online
• Modern, collaborative office spaces designed with wellbeing in mind

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.