Public Sector Account Development Manager

phs Group; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus/OTE opportunity

Company car or car allowance

23 days annual leave + bank holidays

Buy and sell holiday scheme

Virtual GP service

Employee discount platform

ILM leadership training

Pension scheme

Life assurance

Cycle to Work scheme

Wellbeing support

Job summary

phs Group is seeking a Public Sector Account Manager to manage and grow an established portfolio across Midlands, South West and South Wales. You will lead retention and new business growth within MATs and the education sector, guiding tender activities and account plans to deliver exceptional customer outcomes.

Reporting to the Head of Public Sector, you will work with internal teams, maintain Salesforce CRM data, and travel across the region to build strong customer partnerships and maximise

Qualifications

• Proven experience managing public sector customer accounts within a complex environment (ideally 5+ years).
• Experience working with the education sector and/or Multi Academy Trusts (highly desirable).
• A strong track record of customer retention, account growth and business development.
• Excellent relationship-building and influencing skills.
• Outstanding communication and stakeholder management abilities.
• Experience of working within a service-led organisation.
• Strong commercial awareness and strategic planning capability.
• Experience using Salesforce CRM and Microsoft Office applications, including Excel.
• A proactive, self-motivated approach with a desire to deliver exceptional customer outcomes.
• High levels of integrity, professionalism and accountability.
• A full UK driving licence and willingness to travel extensively throughout the region.

Responsibilities

• Deliver annual retention targets across an existing public sector customer portfolio.
• Achieve new business growth targets through account development and the acquisition of new opportunities within Multi Academy Trusts and the wider education sector.
• Develop and maintain detailed account plans covering opportunities, service improvements, contract reviews and product innovation.
• Build strong partnerships with customers and key internal stakeholders to ensure a clear understanding of customer objectives and requirements.
• Ensure customers receive an exceptional level of service and support.
• Influence tender and contract renewal strategies, demonstrating the value of phs solutions and services.
• Lead responses to tenders, including pricing, risk assessment and development of compelling win themes.
• Accurately maintain customer activity, opportunities and pipeline information within Salesforce CRM.
• Produce management reports including revenue forecasts, pipeline updates, SWOT analyses and action plans.
• Take a proactive approach to account management, ensuring clear communication and effective stakeholder engagement.

Skills

relationship-building

communication

stakeholder management

commercial awareness

strategic planning

driving licence

travel

Salesforce CRM

Excel

Microsoft Office

Tools

Salesforce CRM

Excel

Microsoft Office

Job description

Public Sector Account Manager

Location: Midlands, South West & South Wales
Salary: Competitive Salary + Bonus + Company Car/Car Allowance

About the Role

We have an exciting opportunity for an experienced Public Sector Account Manager to join the growing Public Sector team at phs Group.

Reporting directly to the Head of Public Sector, this specialist role is focused on managing and growing an established portfolio of public sector customers, while developing new business opportunities across the education sector, particularly within Multi Academy Trusts (MATs).

This is a strategic account management position that combines customer retention, relationship development, tender management and business growth. The successful candidate will work closely with internal stakeholders and customers to deliver exceptional service, maximise retention, and identify opportunities to expand phs services across a diverse public sector portfolio.

Key Responsibilities

As our Public Sector Account Manager, you will:

• Deliver annual retention targets across an existing public sector customer portfolio.
• Achieve new business growth targets through account development and the acquisition of new opportunities within Multi Academy Trusts and the wider education sector.
• Develop and maintain detailed account plans covering opportunities, service improvements, contract reviews and product innovation.
• Build strong partnerships with customers and key internal stakeholders to ensure a clear understanding of customer objectives and requirements.
• Ensure customers receive an exceptional level of service and support.
• Influence tender and contract renewal strategies, demonstrating the value of phs solutions and services.
• Lead responses to tenders, including pricing, risk assessment and development of compelling win themes.
• Accurately maintain customer activity, opportunities and pipeline information within Salesforce CRM.
• Produce management reports including revenue forecasts, pipeline updates, SWOT analyses and action plans.
• Take a proactive approach to account management, ensuring clear communication and effective stakeholder engagement.

About You

To be successful in this role, you'll have:

• Proven experience managing public sector customer accounts within a complex environment (ideally 5+ years).
• Experience working with the education sector and/or Multi Academy Trusts (highly desirable).
• A strong track record of customer retention, account growth and business development.
• Excellent relationship-building and influencing skills.
• Outstanding communication and stakeholder management abilities.
• Experience of working within a service-led organisation.
• Strong commercial awareness and strategic planning capability.
• Experience using Salesforce CRM and Microsoft Office applications, including Excel.
• A proactive, self-motivated approach with a desire to deliver exceptional customer outcomes.
• High levels of integrity, professionalism and accountability.
• A full UK driving licence and willingness to travel extensively throughout the region.

What You'll Receive in Return

At phs, we recognise and reward commitment, performance and expertise. In return, we offer:

• Competitive salary
• Bonus / OTE opportunity
• Company car or car allowance
• 23 days annual leave plus bank holidays (31 days total)
• Buy and sell holiday scheme
• Virtual GP service for you and your household
• phs Perks employee discount platform with savings at major retailers and supermarkets
• Accredited ILM leadership and management training
• Apprenticeship opportunities
• Free onsite parking
• Enhanced parental and paternity leave
• Pension scheme
• Life assurance
• Cycle to Work scheme
• 24/7 wellbeing support helpline
• Access to a wide range of additional employee benefits

About phs Group

Founded in 1963, phs Group is the UK's leading provider of hygiene and workplace services, supporting more than 90,000 customers across 300,000 locations throughout the UK, Ireland and Spain.

At phs Group, we are committed to creating an inclusive workplace where every colleague feels valued, respected and able to bring their authentic self to work. Diversity, equality and inclusion are at the heart of our culture, and we welcome applications from all backgrounds.