Telematics Operations Coordinator

TN United Kingdom; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in telematics is seeking a Telematics Operations Coordinator to manage customer communications and data validation. The role requires strong analytical skills and proficiency in Microsoft Office. You will act as a point of contact for internal and external teams, contributing to process improvements and ensuring tasks are completed within service level agreements.

Qualifications

• Ability to learn quickly in a fast-paced environment.
• Experience in organizing meetings and managing actions.

Responsibilities

• Respond to customer communications across various channels.
• Complete daily data validation reports within SLAs.

Skills

Analytical

Data Entry

Self-Motivated

Flexibility

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Role

As a Telematics Operations Coordinator, your role will focus on two key aspects:

1. Inbound and outbound communications:
   • Respond to customer inbound communications in line with SLAs across channels such as email, web-chat, social media, and voice.
   • Proactively contact customers for device installation/return, driver feedback, or intervention, in line with SLAs.
2. Data validation:
   • Complete daily system-driven data validation reports within SLAs.
   • Identify, investigate, and resolve data validation issues, working with internal and external parties.

General responsibilities include:

• Acting as a point of contact for daily questions from internal and external teams.
• Contributing to process improvements and efficiency.
• Providing testing support for projects.
• Maintaining knowledge of operational processes and telematic devices.

Key performance indicators:

• Completing daily tasks within SLAs.
• Building strong relationships with suppliers and customers.
• Demonstrating knowledge of data, processes, and products.
• Applying analytical and critical thinking to resolve issues.

Skills & experience required:

• Ability to learn quickly in a fast-paced environment and be self-motivated.
• Strong analytical and data entry skills.
• Proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.
• Flexibility to manage multiple tasks.
• Experience in organizing meetings, managing actions, and liaising with parties.