Telemarketing Lead

TN United Kingdom; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a successful global business as a Telemarketing Team Leader. Lead a team of Telemarketing Reps, ensuring targets are met while providing training and support. This role requires exceptional communication skills and previous leadership experience.

Benefits

25 days holiday plus BH

Pension

Retail discounts

Qualifications

• Previous experience in a customer-facing role.
• Demonstrated leadership experience.

Responsibilities

• Oversee daily activity of the telemarketing team.
• Ensure compliance and quality standards are met.
• Provide training and support to telemarketing reps.

Skills

Leadership

Communication

Customer Focus

Job description

Social network you want to login/join with:

This is an exciting opportunity for a Telemarketing Team Leader to join this incredibly successful global business.

Leading a small team of Telemarketing Reps, you’ll be the lynchpin between the UK field sales team, the telemarketing team, and the marketing team. You’ll be highly organised, great with processes, and a fabulous communicator who can enthusiastically lead the team to ensure that targets are being met.

Requirements of the role include:

• Oversee the daily activity of the telemarketing team to ensure that work is being completed on time and targets are met.
• Take responsibility for sharing leads across the team and ensure that all leads are being followed up effectively.
• Resource planning and managing workflow across the team.
• Ensure compliance and quality standards are met.
• Update internal documents and CRM system as necessary.
• Provide training and support to the telemarketing reps.
• Mange difficult customer conversations and be the escalation point for telemarketing reps.

What sort of experience and qualities do you need?

• Previous experience in a customer-facing role- this could be in customer services or sales such a retail, hospitality, call centre etc.
• Be able to demonstrate previous leadership experience.
• Exceptional communication skills, verbal and written.
• Strong focus on the customer and wanting to provide the best possible service.
• Able to work in a target-driven environment and be able to motivate a team to deliver.
• High attention to detail.
• Comfortable using a computer and databases.

This client provides a full and thorough induction plan for all roles and requires you to be in the office at least 4 days a week. Hours of work are either 8am – 4.30pm or 8.30am – 5pm Monday to Friday. Along with the salary, the role offers 25 days holiday plus BH, pension, retail discounts.

First interviews w/c 26th May with second interviews the following week.