Telemarketing Lead

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global business is seeking a Telemarketing Team Leader to manage a small team. This role involves overseeing daily activities, ensuring targets are met, and providing training. The ideal candidate will have strong leadership and communication skills, with a focus on customer service. The position requires office presence at least 4 days a week and offers competitive benefits.

Benefits

25 days holiday plus BH

Pension

Retail discounts

Qualifications

• Previous experience in a customer-facing role.
• Demonstrated leadership experience.
• Exceptional verbal and written communication skills.

Responsibilities

• Oversee daily activity of the telemarketing team.
• Ensure compliance and quality standards are met.
• Provide training and support to telemarketing reps.

Skills

Leadership

Communication

Customer Focus

Organizational Skills

Job description

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This is an exciting opportunity for a Telemarketing Team Leader to join this incredibly successful global business.

Leading a small team of Telemarketing Reps, you’ll be the lynchpin between the UK field sales team, the telemarketing team, and the marketing team. You’ll be highly organised, great with processes, and a fabulous communicator who can enthusiastically lead the team to ensure that targets are being met.

Requirements of the role include:

• Oversee the daily activity of the telemarketing team to ensure that work is being completed on time and targets are met.
• Take responsibility for sharing leads across the team and ensure that all leads are being followed up effectively.
• Resource planning and managing workflow across the team.
• Ensure compliance and quality standards are met.
• Update internal documents and CRM system as necessary.
• Provide training and support to the telemarketing reps.
• Mange difficult customer conversations and be the escalation point for telemarketing reps.

What sort of experience and qualities do you need?

• Previous experience in a customer-facing role- this could be in customer services or sales such a retail, hospitality, call centre etc.
• Be able to demonstrate previous leadership experience.
• Exceptional communication skills, verbal and written.
• Strong focus on the customer and wanting to provide the best possible service.
• Able to work in a target-driven environment and be able to motivate a team to deliver.
• High attention to detail.
• Comfortable using a computer and databases.

This client provides a full and thorough induction plan for all roles and requires you to be in the office at least 4 days a week. Hours of work are either 8am – 4.30pm or 8.30am – 5pm Monday to Friday. Along with the salary, the role offers 25 days holiday plus BH, pension, retail discounts.

First interviews w/c 26th May with second interviews the following week.