Hearing Care Assistant, Cumbria

Leightons; Carnforth, Kirkby Stephen, Grange-Over-Sands, Appleby-in-Westmorland; On-site; GBP 24,300 - 29,700; Full time

Job summary

Leightons Holdings Ltd is seeking a qualified Hearing Care Assistant to join their team in Cumbria. This role involves conducting assessments, supporting patients, and ensuring high-quality service delivery.

The ideal candidate will have experience in a customer-facing environment and will be required to travel between locations. The position offers a friendly and supportive work environment along with a competitive salary up to £27,000 per annum.

Qualifications

• Qualified Hearing Care Assistant.
• Previous experience in healthcare and customer-facing roles.
• Full UK driving license and ability to travel.

Responsibilities

• Carry out otoscopy and Tympanology-based assessments.
• Conduct hearing aid reviews and maintenance.
• Support patients with clear communication.
• Assist with team training and cross-referrals.

Skills

Customer service experience

Empathy

Communication skills

OTOScopy and assessments

Hearing aid maintenance

Education

GCSEs in English, Maths and Science (grade C or higher)

Job description

Join our Team and Make a Difference!

At The Hearing Care Partnership we’re redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, we’re inviting a passionate and qualified Hearing Care Assistant to join our team in Cumbria.

If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care — we want to hear from you.

Why Join Us?

• Salary: Up to £27,000 per annum (depending on experience) with commission opportunities.
• Hours: Full‑time (Mon–Fri) working across our practices in Cumbria at the following locations: Carnforth, Kirkby Stephen, Grange over sands, Appleby in Westmorland
• Environment: Friendly, supportive, and people-focused
• Impact: Be part of something meaningful — improving lives through better hearing

About the Role

As a Hearing Care Assistant, you’ll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair.

Clinical Duties

• Carry out otoscopy and Tympanology-based assessments
• Deliver Pure Tone Audiometry (PTA) screenings
• Conduct hearing aid reviews and routine maintenance
• Perform ear wax removal (microsuction, irrigation & manual)
• Take aural impressions
• Support patients with empathy and clear communication
• Work under the guidance of an HCPC‑registered Hearing Aid Dispenser

Practice Engagement & Development

• Assist with team training and cross‑referrals
• Build partnerships with local GPs, pharmacies & communities
• Help manage appointment scheduling to maximise the HAD’s time

Operational Responsibilities

• Maintain high standards in line with healthcare regulations
• Ensure Health & Safety compliance
• Represent THCP with professionalism in both appearance and conduct

What You’ll Need

• Qualified Hearing Care Assistant
• Previous experience working in a customer‑facing environment and in a healthcare setting
• GCSEs in English, Maths and Science (grade C or higher)
• A full UK driving licence and the ability to travel between locations
• Eligibility to work in the UK, and availability for the specified days

If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team!

Equality & Diversity

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero‑tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role.