Telefundraising Executive

The Guide Dogs for the Blind Association; Reading; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Real Living Wage Employer

Flex pot for benefits

Buy/sell annual leave

Discounts and cash-back scheme

Excellent pension (employer match +2%)

Job summary

The Guide Dogs for the Blind Association is seeking a proactive Telefundraising Executive to help fund vital services for people with sight loss. You will engage supporters through outbound calls, drive income targets and ensure a first-class supporter experience across campaigns such as Sponsor A Puppy, Lottery and Legacy.

Working 35 hours per week, you’ll be based in Reading with occasional travel to the office and training sessions.

Qualifications

• 5 GCSEs including Maths and English at grade C or above.
• Experience in call centre, customer service, sales or marketing.
• Proven track record in a targets-driven telemarketing environment.
• Experience using databases.
• Proficient in Microsoft Office (Word, Excel and PowerPoint).
• Confident and friendly phone manner with good rapport-building.

Responsibilities

• Make outbound fundraising calls to supporters and potential supporters to achieve individual and team targets.
• Maximise income generation and minimise attrition while maintaining supporter satisfaction.
• Ensure compliance with industry standards and quality practices.
• Represent Guide Dogs across campaigns (Sponsor A Puppy, Lucky Lottery, Gift Aid, Legacy) and articulate the charity's vision.
• Provide feedback on campaigns to improve performance and income potential.
• Support training of colleagues and contribute to team goals and direction.

Skills

Call centre experience

Customer service

Sales experience

Marketing experience

Target driven

Telemarketing

Database skills

MS Office

Education

GCSEs incl Maths & English

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a proactive and purpose‑led Telefundraising Executive and be part of something life‑changing - helping people with sight loss live the life they choose.

As a Telefundraising Executive at Guide Dogs, you’ll play a key role in generating vital income that helps people with sight loss live the life they choose. Through engaging conversations with supporters and potential supporters, you’ll deliver effective fundraising campaigns, maximise supporter engagement, and contribute to achieving ambitious income generation targets. The Telefundraising Executive will be an expert in outbound fundraising, supporter engagement, relationship building, and achieving results within a target-driven environment, while ensuring compliance with industry standards and delivering an exceptional supporter experience. Our Telefundraising Executives play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

For this role, you'll be working 35 hours per week, from 10:00am to 6:00pm, Monday to Friday. Depending on your location, you will be required to attend the office once a week. Once or twice a year, you may be required to travel to the Reading office for team meetings and/or training sessions. The initial induction period will require attendance at the Reading office for two days.

We welcome applications from candidates based outside of Reading.

Key Responsibilities

• To make outbound fundraising calls to our valued supporters and potential supporters, achieving both individual and team targets to maximise return on investment.
• Achieving income generation and attrition whilst maintaining the best level of supporter satisfaction possible.
• Remaining compliant and ensuring quality standards are met in line with industry legislation.
• To be the voice of Guide Dogs across our campaigns such as Sponsor A Puppy, Lucky Lottery, Gift Aid and Legacy and to passionately execute the vision, aim and purpose of Guide Dogs to our supporters.
• Maintaining a quality service to our supporters ensuring compliance and best practice in line with industry legislation.
• To provide and share feedback on campaigns to ensure that performance and income fulfils potential.
• To assist in training colleagues, contribute to the goals & overall strategic direction of the team.

You’ll have a results‑driven and supporter‑focused approach to fundraising, customer engagement, and achieving targets. You’ll enjoy working in a fast‑paced, target‑driven environment with a dedicated focus on building rapport with supporters, delivering excellent service, and maximising fundraising opportunities, whilst being committed to providing an outstanding supporter experience and helping Guide Dogs generate the income needed to support people with sight loss. You’ll act with integrity and honesty in everything you do.

Skills and Competencies

• 5 GCSE’s including Maths and English at grade C and above or equivalent (QCF level 2 / SQCF level 5).
• Call centre, customer service, sales or marketing experience.
• Worked within a target driven environment.
• A proven track record and experience in a results‑driven telemarketing environment and of meeting and exceeding targets.
• Experience of using databases.
• Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint.
• Confident and enthusiastic, with a friendly and professional phone manner.
• Good at building rapport with the ability to recognise potential issues from supporter conversation and elevate for investigation.

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash‑back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.