Reception Coordinator

The Guide Dogs for the Blind Association; Royal Leamington Spa; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

26 days annual leave

Real Living Wage Employer

Flex pot for flexible benefits

Option to buy and sell annual leave

Discounts and cash-back scheme

Excellent pension scheme

Job summary

A charitable organization focused on sight loss is seeking a Reception Coordinator at its Breeding Centre in Leamington Spa. The role involves delivering exceptional customer service and efficiently managing visitor and security protocols. You'll thrive in a collaborative environment focused on making a difference. Requirements include strong communication skills and front-line customer service experience. Benefits include 26 days annual leave, flexible benefits, and an excellent pension scheme. Join us in transforming lives!

Qualifications

• Experience managing visitors and representing the organization positively.
• Excellent listening skills.
• Experience in a busy customer service environment.
• Knowledge of customer service principles and practices.
• Professional appearance and positive, collaborative attitude.

Responsibilities

• Provide front-of-house reception services.
• Coordinate and maintain reception cover.
• Manage visitor and security procedures.
• Handle mail and office support tasks.

Skills

Excellent verbal and written communication skills

Good familiarity with Microsoft office applications (Outlook, Word, Excel)

Experience in front-line customer service

Ability to multi-task and prioritize tasks

Knowledge of customer service principles and practices

Tools

Outlook

Word

Excel

Job description

Guide Dogs - Where Purpose and Paws Come Together

Come and join us as a friendly and knowledgeable Reception Coordinator at our Breeding Centre and be part of something life‑changing - helping people with sight loss live the life they choose.

About the Role:

As a Reception Coordinator at Guide Dogs, you’ll focus on exceptional customer service, providing efficient and effective support to site visitors and employees. The Reception Coordinator will provide an efficient, friendly and knowledgeable presence, ensuring calls, deliveries and visitors are dealt with according to agreed procedures. The Reception Coordinator will ensure security procedures are followed by maintaining accurate visitor records and by ensuring agreed Health & Safety procedures are adhered to at all times. This role is a site based at our National Breeding Centre near Leamington Spa 35 hours per week, Monday - Friday.

Key Responsibilities:

• Provide front‑of‑house reception services
• Coordinate and maintain reception cover
• Manage visitor and security procedures
• Handle mail and office support tasks

You’ll have a confident and collaborative approach to managing operational delivery and supporting a high-performing team. You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice, whilst being committed to leading a team that transforms lives and supports independence for people with sight loss. You’ll act with integrity and honesty in everything you do.

Skills and Competencies:

• Excellent verbal and written communication skills, and excellent listening skills.
• Good level of ability and familiarisation with Microsoft office applications such as Outlook, Word and Excel.
• Experience of multi-tasking and prioritising tasks.
• Experience in a front-line customer service environment with experience of managing visitors and representing the organisation with a positive attitude and professional appearance.
• Knowledge of customer service principles and practices.

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)

And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.