Telecoms Field Operations Director

Network Rail; Greater London; Hybrid; GBP 98,000 - 119,000; Full time

Benefits offered by this job

28-day annual leave

Pension schemes

Rail travel discount

Private Healthcare

Volunteer or carers leave

Gym Pass

Benefits platform

Job summary

Network Rail is seeking a senior leader to direct the Telecoms Operations across a national network. You will oversee a 24/7 Network Management Centre, provider escalation support, and ensure maximum service availability for critical railway communications.

You will set strategic directions, manage large dispersed teams, and drive improvements aligning with safety and regulatory standards, while collaborating with regional and route stakeholders.

Qualifications

• Degree or equivalent in engineering/technical discipline required.
• Significant senior leadership experience in operational IT/Telco environments.
• Proven ability to empower large, diverse teams and manage cross-geo teams.

Responsibilities

• Direct technically diverse operations and Telecoms field-based teams to resolve incidents and maintain service availability.
• Lead a 24/7 Telecoms Network Management Centre to monitor live services and minimise faults.
• Develop strategic direction so teams meet operational framework and milestones.
• Set performance targets for network technologies and services to improve customer provisioning.
• Identify and drive department improvement projects with the Director, Telecoms Operations.
• Build relationships with customers and suppliers to improve service performance.
• Oversee business continuity and recovery planning for 24/7 operations centres.
• Promote continuous service improvement and network optimisation using performance data.
• Provide input into Strategic Business Plan to define commitments and deliverables.

Skills

Engineering degree

Senior leadership

Telecoms operations

Cross-functional teams

Change management

Safety compliance

Strategic planning

Excellent communication

Education

Engineering degree or equivalent

Tools

ITIL framework

OSS/BSS knowledge

Job description

Network Rail is seeking a senior leader to direct the Telecoms Operations across a national network. You will oversee a 24/7 Network Management Centre, provider escalation support, and ensure maximum service availability for critical railway communications.

You will set strategic directions, manage large dispersed teams, and drive improvements aligning with safety and regulatory standards, while collaborating with regional and route stakeholders.