Technical Support (Telecoms) - 1st Line

Radius Limited; Crewe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Electric Vehicle salary sacrifice

Employee assistance programme

24 hour wellness and healthcare

Help@Hand support by Unum

Cycle to work

Job summary

Radius Limited is seeking a motivated, customer-focused individual to join our expanding support team in Crewe. This entry-level role offers clear progression opportunities as you gain hands-on experience handling broadband and phone-system issues, logging and triaging tickets, and communicating updates in a professional manner.

You will receive full training and have the chance to develop skills toward more advanced technical roles within telecoms, supported by a range of employee benefits and

Qualifications

• Entry-level role with full training provided.
• Be the first point of contact for customers needing help with broadband and phone systems.
• Log and triage support requests, capture all relevant details.
• Develop hands-on experience and progress into more advanced technical roles.

Responsibilities

• Be the first point of contact for inbound technical support via phone and ticketing system.
• Log and triage support tickets, capturing all relevant details.
• Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting.
• Escalate more complex problems to 2nd Line Support with clear notes.
• Keep customers informed with regular updates on ticket progress.
• Monitor ticket queues to ensure quick responses and meet service levels.

Skills

Confident communicator

Learning mindset

Attention to detail

Phone communication

Career in telecoms

Job description

Department: Customer Service & Operations

Company Description

Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.

Job Description

We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.

Key Responsibilities

• Be the first point of contact for inbound technical support via phone and ticketing system
• Log and triage support tickets, capturing all relevant details
• Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
• Escalate more complex problems to 2nd Line Support with clear notes
• Keep customers informed with regular updates on ticket progress
• Monitor ticket queues to ensure quick responses and meet service levels

Qualifications

Skills & Experience

• Confident communicator with a customer-first mindset
• Enthusiastic about learning new technology (full training provided)
• Logical thinker with good attention to detail
• Comfortable speaking on the phone and explaining things simply
• Reliable, proactive and eager to develop a career in telecoms

Desirable Qualifications (not essential)

• Any experience in customer service (retail, hospitality, call centre, etc)
• Interest in technology, broadband or mobile phones
• Awareness of VoIP or broadband systems (training will be provided)

Additional Information

• Pension plan
• Life assurance
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

A little bit about us...

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.