Telecare Responder - Telecare

Sunderland Care and Support Ltd; Sunderland; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Induction

NEST pension

Annual leave (26–31 days)

Cycle to work scheme

Car lease scheme

Gym membership

Discounts on local theatres/sporting

Job summary

Sunderland Care and Support Ltd is seeking Telecare Responders to answer alarm activations across the city, assist with mobilisation and personal care, and respond to assistive technology devices and alarms. The role requires a full UK driving licence for a manual vehicle and involves a 6 on, 4 off rota with early, late and night shifts, plus a shift allowance.

The successful candidates will join a dedicated Telecare team delivering compassionate care and upholding the company values of respect,

Qualifications

• Full UK Driving Licence required.
• Ability to respond to emergency calls.
• Ability to assist with mobilisation and personal care.
• Experience or willingness to work shift patterns.

Responsibilities

• Answer alarm activations across Sunderland.
• Assist with mobilising, personal care, and ambulance crew support.
• Respond to assistive technology devices and alarms.

Skills

Full UK Driving Licence

Emergency response

First aid

Customer service

Job description

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle,

• Answering alarm activations across the city which have been raised by the customer or from an allocated assistive technology device
• Assistance to mobilise, personal care, customer falls, ambulance crew assistance
• Responding to assistive technology which may include, property exit sensors, smoke alarms and pressure mats

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle These principal responsibilities are not an exhaustive list of duties, only a general guide to the role. In consultation with the post holder, the duties may change from time to time to reflect the changing needs of the customer/service. Successful candidates will be required to work a 6 on, 4 off rota. The shift pattern consists of earlies (6am to 2.30pm), lates (2pm to 10.30pm) and nights (10pm to 6.30am), shift allowance will apply. The team prides itself on offering excellent customer experiences and support at what can be a difficult time. We are keen to recruit telecare responders who will join the established team to support the development and maintain the standards of the service and ensure the companies values are at the heart of everything we do. Our values are:

• Respect - We will care and support our customers with sensitivity and empathy, respecting equality and the beliefs and dignity of everyone in the diverse communities that we operate within
• Innovation - We will continue to strive to achieve positive outcomes for those that we support and for our workforce by thinking differently and learning from others
• Integrity - We will act fairly, ethically, professionally and openly in all we do
• Caring - We will provide safe, caring and personal services that support, protect and enable out customers to live fulfilling lives
• Partnership - We will use our energy, skills and resources to deliver the best outcomes, incorporating the perspectives of all our customers and stakeholders
• Valued - We will engage and consult with our customers and staff to promote a culture of inclusivity and kindness. We will acknowledge excellent outcomes and practice and support customers and staff to reach their maximum potential.

Are you a person who is driven and motivated and wants to make a positive difference to a vulnerable adult? The role of professional support is extremely rewarding and in return we offer:

• Induction which will support you in your own personal development.
• Sunderland Care and Support is one of the largest providers of social care services within the North East delivering a range of services on behalf of Sunderland City Council. We provide person-centred innovate services that improve the lives of the people we serve. Our mission is to provide customers with the care and support they need to live happy, healthy and successful lives. We value all our staff and believe investing in them through training and development forms the foundation to deliver excellence in care. A career with us not only makes a difference to our customers lives but can also be life changing for you.
• Could you respond to emergency calls, gain access and administer first aid if necessary? Could you assist promoting independent living to customers? If so, we would love to hear from you. The Telecare Service operates throughout the City, from Hetton and Houghton to Washington and all of Sunderland. The positions advertised have arisen as a result of investment and development of our Telecare service. The post involves

• A salary of £26,403 to £28,142 (pro rata if working less than 37 hours per week) (Pay award pending)
• Additional 15% shift allowance payment
• Designated rota pattern
• Excellent training opportunities
• Membership of the NEST pension scheme
• Generous annual leave entitlement starting at 26 days per year then rising to 31 days after 5 years' service (does not include bank holidays)
• Career development opportunities
• Career development opportunities
• A positive and rewarding job role and culture
• Probationary period
• Regular 1-1 supervision
• Annual appraisal
• Employee wellbeing support
• Cycle to work Scheme
• Car lease scheme
• Corporate gym membership
• Discounts on local theatres and sporting events