Responder - Dormanstown, Redcar

Beyond Housing Limited; Redcar; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous standby and call out payment

Agile working

Generous holiday entitlement

Real Living Wage

Pension scheme with generous employer

Life assurance

Health plan

Tea and coffee provided

Cycle to work

Annual cost of living pay rise

Job summary

Beyond Housing is seeking a Reach & Respond team member in Redcar. This 37-hour permanent role includes standbys, with weekends at home and a fully equipped fleet vehicle when called out. You’ll support vulnerable people to live independently, work from home during standby, and travel as needed. Part-time or job-share options may be considered.

Qualifications

• Ability to work collaboratively with colleagues and partner organisations.
• Strong initiative and flexibility to cover standby hours.
• Demonstrates good computer literacy and communication skills.

Responsibilities

• Provide standby and call-out support as part of a 5-week rota.
• Work from home during standby, with mileage paid and vehicle provided when on call.
• Build strong relationships with colleagues and customers and remain solution-focused.
• Flexibly cover additional hours/standbys when required.

Skills

Collaborative mindset

Initiative

Flexibility

Computer literacy

Communication skills

Driving licence

Own car

Job description

We’re on the lookout for a responder to join our amazing Reach & Respond team based in Redcar. We provide the very best service and we need the very best people, we are looking for somebody who wants to make a positive difference to people’s lives.

Reach & Respond is part of Beyond Housing and what matters to us most is our customers, we believe our colleagues are the key to this, by working collaboratively and being ambitious in our actions we achieve great things for our customers and communities.

What’s in it for you?

• Generous standby and call out payment scheme
• Agile working – to give you that positive work life balance
• Generous holiday entitlement
• Impressive salaries with incremental pay increases for most colleagues
• Commitment to paying the Real Living Wage for our staff
• Competitive pension scheme with generous employer contributions
• Life assurance to look after your loved ones
• Health plan
• A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Cycle to work scheme
• Annual cost of living pay rise.

What you’ll be doing

The Reach & Respond service operates on a 24/7 basis and supports over 7500 vulnerable people to remain living independently and safely in their own home. We are looking to recruit someone for this 37-hour permanent post, including standbys in Redcar.

Working on a 5-week rota, you will work 7 standbys, alongside a 24-hour working week. Weekends are worked from your own home. You'll need a strong desire to support your team, and where possible be flexible covering additional hours/standby's when required. Another benefit is that the position is worked from home until you are called out when on standby and you'll have full use of a fully equipped fleet vehicle.

Standbys are paid at an excellent rate plus an additional call out fee per call out with any mileage paid extra. Mileage is paid at a rate of 55p per mile.

The right candidate will be able to build strong colleague and customer relationships and be solution focused as you will be part of a team which makes a difference on a daily basis.

We are open to this role being part time or a job share.

Sound good? Here’s what we need from you…

You will need to have the ability to work collaboratively with colleagues, using your initiative and building strong relationships across the service area and with partner organisations. You will also need to be able to:

• Use your own initiative
• Exercise a high degree of flexibility
• Demonstrate you are computer literate
• Use your strong communication and interpersonal skills within the role
• Provide a full driving license.
• Have use of your own car.

Jacqui Parkinis our Team Leader (Responder Services), so if you fancy an informal chat about the role, why not give them a call on 07967 453497.

Closing date for applications is Sunday 11 October 2026,

applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for peoplewho are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel
• Electric vehicle lease scheme to support cost effective green travel