Reach & Respond Responder

Beyond Housing; Whitby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Agile working

Holiday entitlement

Real Living Wage

Pension scheme

Life assurance

Health cash plan

Cycle to work

EV lease

Job summary

Beyond Housing in the United Kingdom is seeking a Responder for its Reach & Respond team to deliver emergency response and practical support in customers' homes, helping them stay safe and independent. You will attend call-outs, assist after falls with specialist equipment, provide essential first aid, and install and test telecare equipment while keeping accurate records.

A calm, customer-focused approach is essential, with good communication skills and the ability to work independently within

Qualifications

• Experience in care, support or social care is beneficial.
• Full driving licence and access to a roadworthy vehicle.
• Able to remain calm under pressure and work independently.
• Excellent communication and listening skills.

Responsibilities

• Attend emergency call-outs to assist customers.
• Help customers after falls using specialist equipment.
• Provide first aid where required.
• Install and test telecare equipment.
• Maintain accurate records.

Skills

Emergency response

First aid

Communication

Driving licence

Job description

Do you want a role where every shift makes a genuine difference to someone's life? As a Responder within our Reach & Respond team, you'll provide emergency response and practical support to customers across our communities, helping them remain safe, secure and independent in their own homes. You'll attend emergency call-outs, assist customers following falls using specialist equipment, provide first aid where required, install and test telecare equipment, and ensure accurate records are maintained. This is a rewarding role that combines compassion, problem-solving and the opportunity to support people when they need it most.

We're looking for a caring, reliable and customer-focused individual who can remain calm under pressure and respond confidently in emergency situations. You'll have excellent communication and listening skills, a person-centred approach and the ability to work independently while being part of a wider team. An understanding of safeguarding, confidentiality and supporting vulnerable customers is essential. You'll also need a full driving licence and access to a roadworthy vehicle insured for business use. Experience within a care, support or social care environment would be beneficial but is not essential.

Reach & Respond is Beyond Housing's technology-enabled care service, delivering emergency response, telecare and wellbeing support that helps customers live independently for longer. Our dedicated team provides a 24-hour service, responding to customer needs with professionalism, compassion and care. By joining the team, you'll become part of a supportive and collaborative service that is committed to improving lives every day.

Jacqui Parkin is our Reach & Respond Team Leader, so if you fancy an informal chat about the role, why not give them a call on 07967 453497.

Closing date for applications is Sunday 18 October 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email [e-mail].

Who is Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel
• Electric vehicle lease scheme to support cost effective green travel