Telecare Assessments & Connections Specialist

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybride; GBP 25 000 - 32 000; Plein temps

Résumé du poste

Cardiff Council’s Telecare Cardiff team is seeking an Assessment and Connections Officer to be the first point of contact for customers, assess needs and guide them to telecare services that promote independence at home.

You will install and maintain dispersed alarm units, explain equipment clearly, work with families and partner agencies, and adapt to diverse requirements while delivering high standards of customer service.

Qualifications

• Excellent communication skills and ability to build positive relationships with customers and families.
• Comfortable using technology and IT systems; quick to learn telecare equipment."],
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Responsabilités

• Be the first point of contact for enquiries from potential customers.
• Assess individual requirements and support access to telecare services.
• Install and maintain dispersed alarm units and telecare equipment.
• Provide clear explanations of how the equipment works to customers.
• Engage with families and partner agencies to deliver responsive services.
• Demonstrate independence and initiative while contributing to team objectives.

Connaissances

Communication skills

Customer-focused

IT systems proficiency

Description du poste

Cardiff Council’s Telecare Cardiff team is seeking an Assessment and Connections Officer to be the first point of contact for customers, assess needs and guide them to telecare services that promote independence at home.

You will install and maintain dispersed alarm units, explain equipment clearly, work with families and partner agencies, and adapt to diverse requirements while delivering high standards of customer service.