CONTROL CENTRE OPERATOR (TELECARE)

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 18,000 - 24,000; Part time

Job summary

Telecare Cardiff, part of Cardiff Council, is seeking a motivated individual to join the Control Centre team as an Operator. The role is part time, 28 hours per week, with potential enhancements for night, weekend, and bank holidays where appropriate.

The successful candidate will handle a range of Telecare and out-of-hours repair calls from start to finish and operate alarm receiving software, requiring good communication and IT skills, a patient, empathic approach and a willingness to learn in

Qualifications

• GCSE level or equivalent with good IT skills.
• Excellent communication and IT abilities; adaptable and quick learner.
• Empathy and a customer-focused attitude are essential.

Responsibilities

• Handle Telecare and out-of-hours repair calls from start to finish.
• Operate alarm receiving software and support a 24-hour rotating shift pattern.

Skills

IT skills

Education

GCSE level or equivalent

Job description

Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.

About the job

The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software. This post is part time, working 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.

What we are looking for from you

The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Additional information

This post is part time and will work 28 hours per week.

This post is subject to a Disclosure and Barring Service Basic check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

Languages

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Legal notice

Job Category Social Services - Adults

Department Social Services - Adults

Working Pattern/Contract Type Part Time Permanent