TechOps / Application Support Manager

IT Talent Solutions; Croydon; On-site; GBP 55,000 - 75,000; Full time

Job summary

IT Talent Solutions is seeking a TechOps / Application Support Manager to own technical operations across a large-scale, multi-site estate. You will lead a small team, drive operational excellence, and serve as the escalation point for complex issues, including IoT devices and edge technologies across distributed locations.

The role requires 6+ years in Technical Operations with hands-on leadership, strong networking knowledge, and a track record of improving monitoring and incident management

Qualifications

• 6+ years in Technical Operations or related fields.
• Previous people management and team leadership experience.
• Strong networking knowledge (VPNs, VLANs, DHCP, DNS, firewalls).
• Experience managing distributed technology estates and IoT devices.

Responsibilities

• Lead a small team of engineers and own operations across multiple sites.
• Drive monitoring improvements, incident management, and escalation processes.
• Deploy and support IoT devices, networking equipment, and edge technologies.
• Maintain thorough documentation and effective stakeholder communication.

Skills

Technical Operations

People Management

Networking

IoT Deployment

Troubleshooting

Documentation

Tools

Jira Service Management

Microsoft 365

CLI/SSH

Job description

TechOps / Application Support Manager

Job Description

TechOps / Application Support Manager required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support.

You’ll lead a small team of engineers, drive operational excellence, improve monitoring and incident management processes, and act as the senior escalation point for complex technical issues. You’ll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations.

Key Requirements

• 6+ years' experience in Technical Operations, Infrastructure, IT Support, or Field Engineering.
• Previous people management and team leadership experience.
• Strong networking knowledge (VPNs, VLANs, DHCP, DNS, firewalls, routing).
• Experience managing distributed technology estates and IoT devices.
• Proven troubleshooting and root-cause analysis skills.
• Comfortable working with remote monitoring, device management tools, and CLI/SSH environments.
• Strong documentation, process improvement, and stakeholder management skills.

Desirable

• Knowledge of cloud platforms, APIs, and operational data analysis.
• Jira Service Management administration.
• Microsoft 365 administration.
• ITIL certification.

This is an excellent opportunity for a proactive technical leader who enjoys balancing strategy, people management, and hands-on technical problem-solving in a fast-paced operational environment