Technical Operations Manager

Intec Select Ltd; Uxbridge; Hybrid; GBP 36,000 - 60,000; Full time

Job summary

Intec Select Ltd in the United Kingdom is hiring a Technical Operations Manager to lead our Technical Support and Field Service teams, ensuring exceptional support, operational excellence, and installation quality. You will act as the senior escalation point for complex customer and operational issues, drive SLA performance, and work with OEMs and partners to improve reliability and service delivery.

Hybrid role based in Uxbridge.

Qualifications

• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management.
• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CANBus, vehicle electrical systems, remote diagnostics and vehicle integration.
• Experience managing technical teams and third-party service providers.
• A data-driven approach to problem solving and continuous improvement.
• Excellent stakeholder management and communications skills.
• Auto-electrical qualifications or equivalent automotive electrical expertise desirable.
• Full UK driving licence.

Responsibilities

• Leading and developing Technical Support and Field Service teams
• Acting as the senior technical escalation point for complex customer and operational issues
• Driving SLA performance, service quality and customer satisfaction
• Managing installation quality, audits, and technical standards
• Working with OEMs, dealer groups and third-party installation partners
• Monitoring device performance and operational KPIs to improve reliability and service delivery
• Implementing process improvements and driving operational excellence
• Supporting compliance, certification activities and technical governance

Skills

Leadership in Technical Ops

Technical Support

Field Service Management

Telematics & Vehicle Systems

Data-driven Problem Solving

Stakeholder Management

UK Driving Licence

Job description

Technical Operations Manager

Upto£60,000+Bonus|Hybrid(Uxbridge)|IT

We'relookingforaTechnicalOperationsManagertoleadourTechnicalSupportandFieldServicesteams,ensuringthedeliveryofexceptionaltechnicalsupport,operationalexcellence,installationquality,andcustomerservice.

Thisisafantasticopportunityforsomeonewhoenjoyscombiningpeopleleadership,technicalproblem-solving,operationalperformance,andcontinuousimprovementinafast-pacedtechnologyenvironment.

Whatyou'llbedoing

• LeadinganddevelopingTechnicalSupportandFieldServiceteams
• Actingastheseniortechnicalescalationpointforcomplexcustomerandoperationalissues
• DrivingSLAperformance,servicequalityandcustomersatisfaction
• Managinginstallationquality,audits,andtechnicalstandards
• WorkingwithOEMs,dealergroupsandthird-partyinstallationpartners
• MonitoringdeviceperformanceandoperationalKPIstoimprovereliabilityandservicedelivery
• Implementingprocessimprovementsanddrivingoperationalexcellence
• Supportingcompliance,certificationactivitiesandtechnicalgovernance

Whatwe'relookingfor

• ProvenleadershipexperiencewithinTechnicalOperations,TechnicalSupport,Engineering,ServiceDeliveryorFieldServiceManagement
• Strongknowledgeoftelematics,connectedvehicles,GPS/GNSS,CANBus,vehicleelectricalsystems,remotediagnosticsandvehicleintegration
• Experiencemanagingtechnicalteamsandthird-partyserviceproviders
• Adata-drivenapproachtoproblemsolvingandcontinuousimprovement
• Excellentstakeholdermanagementandcommunicationskills
• Auto-electricalqualificationsorequivalentautomotiveelectricalexperiencedesirable
• FullUKdrivinglicence

Whyapply?

• Hybridworkingenvironment
• Opportunitytoleadandshapeacriticaltechnicalfunction
• Exposuretoinnovativeconnectedvehicletechnologies
• Collaborativeandsupportiveteamculture
• Excellentcareerdevelopmentopportunities

TechnicalOperationsManager|Upto£60,000+Bonus|Hybrid(Uxbridge)|IT