Technology Support Analyst

Associated British Ports; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employer pension

Private health insurance

Job summary

Associated British Ports is seeking a Technology Support Analyst to join our IT team in Southampton. You will support local operations and executive teams, handling incidents and requests in a 37-hour week (Mon-Fri, typically 9:00–17:00, with some flexibility).

You’ll work across 21 port locations, providing customer-focused IT support and mentoring Service Desk colleagues as needed. Travel to other UK ports may be required for business needs.

Qualifications

• Proven experience in IT support or strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• Familiarity with Active Directory, Azure Virtual Desktop, Office 365, Windows Autopilot, Microsoft Teams, and mobile devices.

Responsibilities

• Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts and perform daily checks to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety and security.
• Provide customer service and guide end users through the full lifecycle of their IT requests.

Skills

IT support

Customer service

Communication

Problem solving

Tools

Active Directory

Azure Virtual Desktop

Office 365

Windows Autopilot

Microsoft Teams

iOS & Android devices

Job description

We’re the UK’s largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK’s seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there.We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

We are seeking aTechnology Support Analystto join our IT team, providing customer-focused support across our 21 port locations. You’ll be supporting both local operations and executive teams.

Hours: Monday to Friday, 37 hours/week (typically 9:00–17:00, with some flexibility)

What You’ll Be Doing

• Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts and perform daily checks to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety and security.
• As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.

What We’re Looking For

• Proven experience in IT support or a strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• Comfortable using tools like:
  • Active Directory
  • Azure Virtual Desktop
  • Office 365
  • Windows Autopilot
  • Microsoft Teams
  • iOS and Android devices
• A proactive, team-oriented mindset with a passion for delivering high-quality service.

Travel Requirements

While this role is primarily based in Southampton, a small amount of travel may be required to other UK ports depending on business needs.

Want to see what it’s like to work for the UK’s largest port operator? Our virtual work experience programme gives you an inside look at trade, sustainability, safety, and careers in one of the UK’s most vital indutries- https://www.talentxp.co.uk/track/e2e029cd

When joining ABP you will find an environment that is both welcoming and challenging.

We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

• a generous remuneration package
• employer pension
• private health insurance
• a range of other benefits

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.