Technology Risk & AI Governance Director

JPMorgan Chase; Greater London; On-site; GBP 140,000 - 195,000; Full time

Job summary

J.P. Morgan in London seeks a Technology Support Director, Risk Engagement within Infrastructure Platforms Client Solutions to lead risk strategy, oversee digital transformation, and ensure regulatory compliance.

You will shape governance for AI-enabled workflows, coordinate across business, product, engineering, operations, cyber and risk teams, and drive improvements in operational resilience and security across enterprise platforms.

Qualifications

• Formal training or certification on IT services concepts and advanced applied experience.
• Experience leading enterprise AI capabilities in production support with data sensitivity awareness.
• Ability to define review/approval and escalation for AI-assisted recommendations with security and auditability.
• Experience analyzing complex app/infrastructure issues across on‑premises and public cloud.
• Proficiency in using observability and diagnostics to support root‑cause analysis.
• Experience in client‑facing technology roles translating priorities into infrastructure outcomes.
• Ability to coordinate initiatives across business, product, engineering, operations, cyber and risk stakeholders.

Responsibilities

• Sets reuse-first expectations for enterprise AI adoption across support operations with human-in-the-loop validation.
• Establishes governance standards for AI-assisted workflows ensuring traceability and alignment to security expectations.
• Advises on cross‑domain incident, problem and change management challenges to improve resilience.
• Uses monitoring data to analyze issues, test root‑cause hypotheses and guide remediation.
• Leads technical investigations to identify root cause and required actions for resolution.

Skills

Strategic risk leadership

AI governance

Incident/problem/change management

Observability/monitoring

Cross‑functional collaboration

ITIL processes

Job description

J.P. Morgan in London seeks a Technology Support Director, Risk Engagement within Infrastructure Platforms Client Solutions to lead risk strategy, oversee digital transformation, and ensure regulatory compliance.

You will shape governance for AI-enabled workflows, coordinate across business, product, engineering, operations, cyber and risk teams, and drive improvements in operational resilience and security across enterprise platforms.