Technology Project Manager - CRM & Customer Engagement

Pulse Group; Reading; On-site; GBP 70,000 - 95,000; Full time

Job summary

Pulse Group is partnering with a major global retailer undergoing a comprehensive digital and technology transformation to hire an experienced Technology Project Manager in Reading. You will own the end-to-end delivery of a high-profile customer technology programme, including CRM, customer data and engagement capabilities.

Working across Technology, Digital and external partners, you will ensure delivery against scope, budgets, timelines and quality, leading cross-functional teams and managing

Qualifications

• 5+ years' experience in Technology Project Management.
• End-to-end delivery experience across complex technology programmes.
• Experience managing significant project budgets.
• Strong supplier and vendor management experience.
• Excellent stakeholder management with the ability to influence at senior level.
• Experience across Agile, Waterfall or hybrid delivery environments.
• Comfortable bringing structure and direction to complex and evolving programmes.

Responsibilities

• Own end-to-end delivery across requirements, design, development, integration, testing, deployment and hypercare.
• Develop and maintain project plans covering scope, timelines, resources and dependencies.
• Identify and manage project risks, issues and delivery challenges.
• Lead cross-functional teams across Technology, Digital and the wider business.
• Manage external vendors and suppliers within a complex multi-partner environment.
• Partner with senior business and technology stakeholders to maintain strategic alignment.
• Track delivery progress, budgets, KPIs and benefits realisation.

Skills

Project delivery

Stakeholder management

Vendor management

Agile/Waterfall

Budget management

Job description

Pulse Group is partnering with a major global retailer undergoing a comprehensive digital and technology transformation to hire an experienced Technology Project Manager in Reading. You will own the end-to-end delivery of a high-profile customer technology programme, including CRM, customer data and engagement capabilities.

Working across Technology, Digital and external partners, you will ensure delivery against scope, budgets, timelines and quality, leading cross-functional teams and managing