Technology Ops Senior Analyst

Nationwide; Glasgow; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Nationwide is seeking a Technology Operations Senior Analyst in Glasgow to join a 24x7 shift pattern within a multi-platform environment (Unix, Windows, DEC & IBM mainframe, Fujitsu). You will report to the Technical Operations Team Lead and collaborate with Service Support, Platform Engineering, Helpdesk Services and Data Centre teams to maintain high standards of service.

You will work a hybrid pattern with at least two days per week at the Glasgow office; if based there this starts from 1

Qualifications

• Experience supporting a multi-platform technology estate.
• Strong problem-solving and incident management skills.
• Ability to work across cross-functional teams.

Responsibilities

• Report to Technology Operations Team Lead and deliver assigned tasks with accuracy.
• Monitor services, detect issues and drive timely resolution.
• Collaborate with Service Support, Platform Engineering, Helpdesk and Data Centre teams.

Skills

Unix

Windows

Mainframe

Scripting

Tools

Oozie

Control-M

Helmsman

DEC

IBM Mainframe

Job description

The successful candidate will report directly to their Technical Operations Team Lead. This person will work a shift pattern (24 x 7) working within a team of Technology System Analysts across multiple platforms (Unix, Windows, DEC & IBM mainframe, Fujitsu, Helmsman, Oozie, Control M)The candidate will work closely with a number of Operations teams including Service Support, Platform Engineering, Helpdesk Services & Data Centre management

The Technology Operations Senior Analyst will have to ensure that, their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively and any problems are handled efficiently and in line with processes and procedures.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.