Financial Care Team Senior Analyst

Nationwide Group; Glasgow; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

UK regional office placement

Job summary

Nationwide is offering a 24-month secondment for a Fin Care Team Senior Analyst in the Glasgow area. The role focuses on regulatory compliance, internal policy alignment, and supporting the Integration Programme, with hybrid working and regional office placement.

The successful candidate will conduct root cause analysis on themes from Enterprise Outcome Testing and Quality Checking, maintain SOPs, and work with stakeholders to close actions efficiently, ensuring customers receive positive

Qualifications

• Experience performing root cause analysis on process or policy issues.
• Ability to analyse data to identify trends and improvements.
• Understanding regulatory compliance requirements and controls.
• Effective communication with stakeholders across business areas.

Responsibilities

• Support compliance with regulatory standards and internal policies.
• Assist with change delivery and the Integration Programme.
• Conduct root cause analysis on issues from testing and quality checks.
• Maintain and update Standard Operating Procedures.
• Analyse customer complaints data to identify themes and drive improvements.

Skills

Root cause analysis

Data analysis

Regulatory compliance

Stakeholder management

Job description

The Fin Care Team Senior Analyst role is primarily responsible for supporting the FCT (Financial Care Team) in maintaining compliance with regulatory standards, ensuring we are compliant and up to date with our own internal policies, support the delivery of all aspects of change and play a key role in supporting the successful delivery of our Integration Programme.

The Senior Analyst will support root cause analysis around themes identified from the Enterprise Outcome Testing and Quality Checking Teams, ensuring robust action plans are put in place to ensure our customers receive the best possible outcomes.

The role holder will work with key stakeholders to ensure we remain compliant with our internal policies, with attestations completed in a timely manner and that any actions raised are tracked through to completion. This will include maintaining the Standard Operating Procedures across the department, ensuring they are kept up to date, accurate and compliant with regulatory expectations. Through the use of data, the role holder will support root cause analysis of complaints, to identify themes, trends and opportunities for improvement through action plans.

The role holder will be expected to have an intermediate knowledge and understanding of mortgage or credit card collections processes and procedures.

This is a 24-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.