Business Support Analyst

Nationwide; Glasgow; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellbeing resources

Volunteer days

Job summary

Nationwide is seeking a Business Support Analyst for the Business Banking team, based at our Glasgow office. You’ll coordinate recruitment, onboarding, workforce planning, and business operations, delivering an excellent colleague experience while driving efficiency.

You’ll produce MI and performance data, support change initiatives, and collaborate with multiple stakeholders to improve processes and outcomes. Hybrid working is available with in-office collaboration as needed.

Qualifications

• Experience in a business support, operations, recruitment, project coordination, or similar analytical support role.
• Proven experience producing and interpreting management information (MI), reports, or business performance data.
• Experience supporting change initiatives, projects, process improvements, or continuous improvement activities.
• Experience coordinating activities across multiple stakeholders, managing competing priorities, and ensuring delivery to agreed timescales.
• Strong organisational skills with the ability to manage multiple tasks accurately and effectively within a fast-paced environment.
• Confidence using Microsoft Office, particularly Excel and PowerPoint.
• Strong written and verbal communication skills, with the ability to build effective relationships and influence stakeholders at different levels.
• A proactive, curious and solutions-focused approach, with the confidence to challenge existing processes and identify opportunities for improvement.

Responsibilities

• Support end-to-end recruitment and onboarding processes to ensure a positive colleague experience.
• Produce recruitment, headcount, and performance reporting to support workforce planning and business objectives.
• Coordinate a range of business and people-related initiatives and drive continuous improvement.
• Provide strong MI and data insights to inform decision-making and identify trends.
• Build relationships with stakeholders across Business Banking and support functions to enable collaboration and delivery of priorities.

Skills

Organisational skills

Written and verbal communication

Stakeholder management

Problem solving

Tools

Excel

PowerPoint

Job description

Are you highly organised, people-focused, and enthusiastic about helping teams succeed?

We are looking for an initiative-taking Business Support Analyst to join our Business Banking team. You will play a key role in supporting recruitment, onboarding, workforce planning, and business operations, helping to deliver excellent colleague experience while driving operational excellence and continuous improvement.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

This role plays a key part in supporting the effective operation of the Business Banking function, providing coordination across recruitment, onboarding, people initiatives, and business support activities. Responsibilities include managing end-to-end recruitment and onboarding processes to ensure a positive colleague experience, producing recruitment, headcount, and performance reporting to support workforce planning and business objectives, and coordinating a range of business and people-related initiatives. The role requires strong analytical skills to interpret data, identify trends, and provide meaningful insights that support informed decision-making. It also involves proactively identifying opportunities to improve processes, enhance operational efficiency, and strengthen the colleague experience. In addition, the Business Support Analyst will support change activity, projects, and continuous improvement initiatives, helping to deliver successful outcomes across the function. Building and maintaining strong relationships with stakeholders across Business Banking and key support functions will be essential to ensuring effective collaboration and the successful delivery of business priorities.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

About you

• Experience in a business support, operations, recruitment, project coordination, or similar analytical support role.
• Proven experience producing and interpreting management information (MI), reports, or business performance data to support decision-making.
• Experience supporting change initiatives, projects, process improvements, or continuous improvement activities.
• Experience coordinating activities across multiple stakeholders, managing competing priorities, and ensuring delivery to agreed timescales.
• Strong organisational skills with the ability to manage multiple tasks accurately and effectively within a fast-paced environment.
• Confidence using Microsoft Office, particularly Excel and PowerPoint.
• Strong written and verbal communication skills, with the ability to build effective relationships and influence stakeholders at different levels.
• A proactive, curious and solutions-focused approach, with the confidence to challenge existing processes and identify opportunities for improvement.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Job Info

• Job Identification 5261
• Apply Before 10/01/2026, 10:55 PM
• Locations 2-4 RoyalExchange Square, Glasgow, G1 3AB, GB