Machine Control Application Engineer

GAP Group; City of Westminster; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Career development

Generous holidays

Job summary

GAP Group in the UK is seeking a Technical Support Engineer to join our Survey & Safety division. You will provide expert support across our range of Machine Control products and engineering software, helping customers and colleagues get the best from our technology.

This is a hands-on role involving installations, calibrations, training, and on-site support across the UK. Regular travel throughout the UK is required, including overnight stays when necessary.

Qualifications

• Experience with Machine Control equipment and engineering software.
• Experience delivering on-site support and training.
• Strong customer-service and communication skills.
• Willingness to travel regularly across the UK.

Responsibilities

• Provide expert technical support, troubleshooting, and advice remotely and on-site.
• Install, commission, calibrate, and maintain Machine Control equipment and software.
• Deliver product demonstrations and technical training to customers and internal teams.
• Support customers with digital models, data transfer workflows, and MC applications.
• Collaborate with Depot Managers and Sales to identify opportunities and resolve issues.
• Experience with Machine Control equipment, software, and construction tech.
• Knowledge of digital modelling, earthworks, or road construction.
• Strong problem-solving to diagnose and resolve technical issues.
• Excellent communication and organisational skills; manage multiple priorities.
• Full UK driving licence; willing to travel across the UK; work independently.

Skills

Machine Control

On-site support

Customer training

Troubleshooting

Engineering software

Driving licence

Job description

Are you experienced in Machine Control technology and passionate about delivering exceptional technical support? We're looking for a Technical Support Engineer to join our growing Survey & Safety division. Working as part of our Technical Support Team, you'll provide expert support across our range of Machine Control products and engineering software, helping customers and colleagues get the very best from our technology. This is a hands-on role that combines technical expertise, customer interaction, training, demonstrations, and site-based support. From assisting with equipment installations and calibrations to delivering customer training and technical advice, you'll play a key role in supporting projects across the UK. If you enjoy problem-solving, working with cutting-edge technology, and building strong customer relationships, this could be the perfect opportunity for you. Please note: Regular travel throughout the UK will be required, including overnight stays when necessary. The role can be based in Scotland or the North of England, with travel to customer sites, GAP depots, and projects across the UK.

• Providing expert technical support, troubleshooting, and engineering advice to customers remotely and on-site
• Installing, commissioning, calibrating, and maintaining Machine Control equipment and software
• Delivering product demonstrations and technical training to customers and internal teams
• Supporting customers with digital models, data transfer workflows, and Machine Control applications within earthworks and construction projects
• Working closely with Depot Managers and the Sales Team to identify opportunities, resolve technical issues, and deliver outstanding customer service
  Experience working with Machine Control equipment, associated software, and construction technology solutions
• Knowledge of digital modelling, earthworks, road construction, or related engineering applications
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication, customer service, and organisational skills, with the ability to manage multiple priorities
• A full UK driving licence, willingness to travel extensively across the UK, and the ability to work independently and as part of a wider team

About GAP and What We Offer

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Pumps, Power and Environmental, and Event Services. As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support