Technology Delivery Centre Analyst

Quilter; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Quilter plc is seeking a Technologies Delivery Centre Analyst to join IT Operations in London. The role focuses on day-to-day end-user IT support across desktop, mobile and collaboration tools, with second-line responsibility and escalation duties to ensure minimal disruption and high service levels.

You will own incidents from capture to resolution, work with 1st line, infrastructure teams and external suppliers, and contribute to continuous service improvements while maintaining VIP support

Qualifications

• 2nd line IT support experience.
• Ability to diagnose and resolve hardware, software, and mobile issues.
• Experience with modern device management and VIP user support.

Responsibilities

• Deliver day-to-day IT end-user services and escalate desktop support issues.
• Diagnose, troubleshoot, and resolve hardware, software, mobile, collaboration, and workplace technology issues.
• Own incidents and service requests through to resolution with 1st line, infrastructure and suppliers.

Tools

Microsoft Intune

Job description

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £160.5 billion in customer investments (as of September 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 2

Department: IT Operations

Location: London

Contract type: Permanent

The Technology Delivery Centre Analyst is responsible for delivering day-to-day IT end-user services and acting as a key point of escalation for desktop support issues across the business. Operating within a 2nd line support capacity, you will diagnose, troubleshoot, and resolve a broad range of hardware, software, mobile, collaboration, and workplace technology issues, ensuring minimal disruption to colleagues and a high standard of customer service.

As a key point of contact for the business, you will take ownership of incidents and service requests through to resolution, working closely with 1st line support teams, infrastructure teams, and third-party suppliers to resolve more complex technical issues. You will also contribute to service improvements, knowledge sharing, and the continual enhancement of the end-user technology experience.

This role offers an exciting opportunity to develop your technical expertise within our Technology Service Operations function, working in a fast-paced environment alongside experienced technology professionals. You will gain exposure to a broad range of technologies, modern workplace tools, and key Service Management disciplines while making a meaningful impact on the services we provide to our colleagues.

As a member of the Delivery Centre, you will play a pivotal role in providing high‑quality technical support across the business. Operating on the front line of IT, you will resolve 2nd line incidents and service requests efficiently for desktop, laptop and mobile devices, ensuring timely and effective outcomes. You will also deliver tailored, discreet support for VIP users, maintaining the highest levels of professionalism at all times.

In this role, you will manage and troubleshoot a range of network connectivity issues—including LAN, WAN, Wi‑Fi, and VPN—while deploying, configuring and maintaining devices through Microsoft Intune and other modern device management solutions. You will support applications and hardware commonly used within the financial sector, ensuring