Technology Customer Engineer (HPC)

JR United Kingdom; Slough; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the tech sector is seeking a Technology Customer Engineer in Slough to provide hardware and software support for HPC systems. The successful candidate will be responsible for troubleshooting, working in a dedicated team environment, and maintaining records while ensuring compliance with service level agreements. This role offers opportunities for professional development through training and support.

Qualifications

• Knowledge of parallel filesystems like Lustre is desirable.
• Ability to stay calm and professional under pressure.
• Competent with call management.

Responsibilities

• Troubleshoot hardware and triage failures on nodes.
• Document faults accurately for each piece of hardware.
• Work with a dedicated team to support HPC technologies.

Skills

Analytical skills

Excellent communication skills

Proactive approach

Customer service skills

Tools

Microsoft Office

Linux

Job description

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Technology Customer Engineer (HPC), slough

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Client:

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We are looking for a Technology Customer Engineer to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow and Slough area.

As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract.

All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.

The tasks will include (but not limited to):

• The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes.

• The engineer will be made aware that HPC parts can be heavy. System blades vary in weight from 24Kg to nearly 30kg.

• Server lifts are used to remove/ install the system blades.

• The engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items.

• The engineers must be self-motivated to look for work.

• This would be done by monitoring the onsite ticket system.

• The engineer will learn to elevate cases when required so that additional help can be requested.

• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.

• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.

• Ensure compliance with customer rules for change management controls.

• Provide a professional and positive approach to the customer in the execution of all duties.

• Follow technical escalation procedures to ensure critical issues receive maximum focus.

• Must be able to obtain Security clearance

Required skills and attributes:

• Knowledge of parallel filesystems, such as lustre, is desirable.

• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.

• Excellent communication skills, both written and verbal are required.

• An ability to stay calm and professional under pressure while working to strict deadlines is essential.

• The candidate should be flexible and be able to travel when required.

• Working in Datacentres.

• Competent dealing with Call management.

• Competent with Microsoft Office and similar software.

• Confident, collaborative working stye & exceptional customer service skills being able to communicate effectively at all levels.

• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.

• Proactive approach to work activities & support of colleagues.

• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

• Server repair and upgrade.

• Have good knowledge of working in Data Centres

• Knowledge of data cabling

• in-depth working knowledge of Linux

• Knowledge of parallel filesystems

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