Technician Infrastructure Support

Brevco Services SCS; London Borough of Hillingdon; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the communications sector is seeking a Technician Infrastructure Support to maintain critical network and communications infrastructure. The ideal candidate will have relevant vocational training and experience in NATO systems. Responsibilities include troubleshooting network issues, maintaining databases, and providing support for ICT platforms. This full-time position enables you to work in an internationally collaborative environment, ensuring effective communication support for Allied Maritime Command.

Qualifications

• 2+ years post-related experience in network support.
• ITIL Foundation Certificate is essential.
• Cisco Certified Network Associate or equivalent.

Responsibilities

• Maintain network and communications infrastructure.
• Diagnose and rectify network issues.
• Travel to install and configure systems.

Skills

Network Routing and Switching

ITIL

Cisco certified skills

Satellite Radio Communication Systems

Communications/Media Delivery Systems

Education

Higher vocational training in a relevant discipline

Secondary educational qualification

Job description

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• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model
• ITIL Foundation Certificate
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification
• 2+ years continuous experience in at Network Routing and Switching and at least one of the following specific fields:
  
  

Essential Qualifications/Experience

EXPERIENCE AND EDUCATION:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model
• ITIL Foundation Certificate
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification
• 2+ years continuous experience in at Network Routing and Switching and at least one of the following specific fields:
  
  

Satellite Radio Communication Systems

Terrestrial Radio Communication Systems

Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)

Desirable Qualifications/Experience

• Harris Radio 117F and/or 117G experience/knowledge
• GGR Cornet Matrix systems experience/knowledge
• VTC & AV systems experience/knowledge
• SEMARCOMM+ / SEMARCIS experience/knowledge
• INMARSAT based systems experience/knowledge
• IPTV / Digital signage experience/knowledge
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency
  
  

Duties/Role

• Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom
• Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities
• Maintain and perform asset management audits relevant to systems assigned
• Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed
• Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems
• Manage the maintenance and support of Cornet matrix switches
• Assist with planning and supporting/implementing assigned project work packages
• Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required
• Install operate, and maintain assigned Information and Communications Technology Platforms
• Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans
• Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required
• Respond to, and implement solutions for, ITSM tickets relevant to the area of work
• Perform maintenance of assigned systems/services
• Stay abreast of technological developments relevant to the area of work
• Take the initiative to investigate and resolve technical issues in a systematic approach
• Advise his/her superiors and recommend technical solutions
• Work on own initiative with limited supervision
• Deputize for higher-grade staff, when required
• Perform other duties as may be required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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