Technician (ICT)

Westbourne Academy; Nacton; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS

Health plan

Employee Assistance Programme (EAP)

Cycle-to-work

Free parking

Induction programme

CPD and development

Job summary

Westbourne Academy in Ipswich is seeking an on-site IT Technician to support digital transformation as part of Inspiration Trust. You will help modernise networks, devices and identity services while keeping staff and pupils connected and secure.

You’ll maintain Windows 11 devices, Microsoft 365, Entra ID and network services, provide first-line support to staff and pupils, and work with contractors on upgrades, while documenting assets and helpdesk activity.

Qualifications

• Experience supporting Windows 11 devices and Microsoft 365.
• Strong end-user support and customer-focused attitude.
• Good problem-solving skills and ability to work independently.

Responsibilities

• Be the friendly, first-line support for staff and students.
• Keep laptops, desktops, iPads and classroom tech running smoothly.
• Support Microsoft 365 and Entra ID; manage accounts and permissions.
• Manage printing, VoIP and peripherals; ensure safeguarding monitoring.
• Collaborate with contractors during installations and provide training.
• Maintain documentation, asset records and helpdesk logs.

Skills

Windows 11

Microsoft 365

Basic networking

End-user support

Problem-solving

Customer-focused

Team player

Independent worker

Tools

Entra ID

Intune

Azure AD

Job description

Salary: Support Staff Pay Scale D: £26,427 to £26,847 per annum

Don't just fix technology. Help transform a school.

Imagine walking into a classroom where the old projector flickers, the cables are a tangle, and the teacher loses ten minutes before the lesson even starts. Now imagine that same room a few months later: a bright interactive panel, a teacher device that just works, fast wireless and secure systems running quietly in the background.

You'll be the person who makes that change happen.

Westbourne Academy joins Inspiration Trust in January 2027, at the start of a major digital modernisation programme. This is a rare chance to join a school at the beginning of its journey, and to see the difference your work makes to teaching, learning and everyday school life.

The transformation you'll be part of

Over the coming months, Westbourne Academy will be rebuilt from the network up. You'll be hands-on across both programmes.

Infrastructure upgrades

• A full network refresh: new switches, modern wireless and a fibre backbone
• Server migrations
• Identity modernisation with Microsoft Entra ID, Intune and multi-factor authentication
• Structured cabling upgrades and a reorganised comms room
• Stronger cyber security built on Zero Trust principles

Classroom modernisation

• Interactive flat panels replacing legacy projectors
• New teacher devices, digital signage and hybrid learning tools
• Pilots of new digital tools, and learning platforms
• Training staff so the new technology is used with confidence every day

Few technicians get to see a school's technology transformed end to end. Here, you'll help shape it, and your feedback will influence what comes next.

You won't be doing this alone

Big projects can feel daunting as an on-site technician. That's not how we work.

You'll be part of Inspiration Trust's knowledgeable and effective Central IT Team, which supports 17 schools and more than 10,000 pupils. They plan and lead the major upgrades, and you'll be their trusted partner on the ground.

• Expert back-up in infrastructure, cloud, cyber security and classroom technology whenever you need it
• Proven standards and processes, so you're never building from a blank page
• A wider team of technicians across the Trust to learn from, share ideas with and lean on
• Real development, with hands-on project experience that would take years to gain elsewhere

What you'll do

• Be the friendly, go-to first-line support for staff and students
• Keep laptops, desktops, iPads, interactive panels, visualisers and classroom audio running smoothly
• Support Microsoft 365 and Entra ID, and manage accounts and permissions
• Look after printing, VoIP telephony and peripherals
• Make sure safeguarding filtering and monitoring are working as they should
• Work alongside contractors during installations, checking quality and safeguarding standards
• Help staff get the most from new technology through hands-on training
• Keep clear documentation, asset records and helpdesk logs

Who we're looking for

You don't need to know everything on day one. We're looking for someone curious, reliable and great with people.

You'll bring

• A strong understanding of Windows 11, Microsoft 365 and basic networking
• Experience supporting end-user devices and classroom technology
• Excellent problem-solving skills and a proactive, customer-focused attitude
• The ability to work independently and as part of a team
• A genuine appetite to learn new technologies

It would be great if you also have

• Knowledge of TCP/IP and networking technologies
• Experience with Entra ID (Azure AD), Intune and cloud identity
• Experience of AV installations or classroom modernisation projects
• An understanding of safeguarding filtering and monitoring
• Experience in a school or multi academy trust

If you meet most of the essentials and are excited by the opportunity, we'd love to hear from you.

What we offer

• The chance to shape a school's technology from the ground up
• Hands-on experience of network, cloud, identity, security and AV projects
• Support, mentoring and professional development from the Central IT Team

Why Join Inspiration Trust

At Inspiration Trust, we believe in the power of education to transform lives. You'll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you'll receive a varied professional development programme designed to help you be the best you can be.

We offer:

• Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *
• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *
• Free parking at most sites
• Personalised CPD and development programmes
• A structured and specific induction programme.

*Terms and conditions apply. Some benefits are only available following successfully passing probation.

About Us

Westbourne Academy is an inclusive secondary school in Ipswich, Suffolk, committed to helping every student achieve their potential, regardless of their starting point. With a diverse community of students and staff from around the world, the academy celebrates different cultures and perspectives, creating a welcoming environment where everyone is valued and encouraged to succeed.

The academy offers a broad and balanced curriculum, combining high academic expectations with opportunities to develop confidence, compassion, cooperation and effective communication. Its STAR values - Be Safe, Be Thoughtful, Be Accountable and Be Respectful - underpin school life, helping students develop the knowledge, character and personal skills they need to become happy, successful young adults, ready for further education, employment and life beyond school.

From January 2027, Westbourne Academy will join the Inspiration Trust, a family of schools across Norfolk and North Suffolk recognised for pupil progress and excellence in teaching and leadership. The Trust believes every young person deserves the best education, regardless of background, and is committed to providing excellent professional development opportunities for staff, alongside opportunities to collaborate and share best practice across its schools.

Closing date for applications: 12noon on Friday 6th November 2026

Interview date: Monday 16th November 2026

Interviews will take place at Inspiration Trust Centre Services, Cringleford Prep, Woolhouse Way, Cringleford, Norwich NR4 7FU

Safeguarding and Equal Opportunities

Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.